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“Worst Dining Experience Ever” 1 of 5 stars
Review of Rustico Ristorante

Rustico Ristorante
114 E Colorado Ave, Telluride, CO 81435
970-728-4046
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Ranked #40 of 67 Restaurants in Telluride
Cuisines: Italian
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Restaurant details
Good for: Families with children, Romance
Dining options: Lunch, Dinner, Reservations, Late Night
Telluride, Colorado
1 review
1 helpful vote 1 helpful vote
“Worst Dining Experience Ever”
1 of 5 stars Reviewed January 2, 2013

We were seated shortly after arrival at 7 PM. Fast forward to 9:30 PM. We were still waiting for our entrees! Apparently they had some personnel issues in the kitchen and we, along with most other patrons, were doing our best to be understanding under the circumstances. At a certain point the situation became a dark comedy. The owner started yelling at patrons, customers were insulted, and not even so much as a complementary drink was offered to compensate for the ludicrous wait. At about 9:40 PM, the food was finally served. One of the orders was completely incorrect and another one was inedible. Yes, believe it or not, we had to send back food 2 hours and 40 minutes after we were first seated! Thankfully, we convinced our very frazzled waiter to take both items off of the bill and the two of us who were unable to eat went back to our condo and feasted on tuna sandwiches for dinner. Never again!!

  • Visited January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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203 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Telluride, Colorado
1 review
2 helpful votes 2 helpful votes
“2 hrs, no food, rude owner”
1 of 5 stars Reviewed January 2, 2013

What more can I say? Finally had to leave without eating. We had a group of 9, 4 adults and 5 kids, and had made 7pm reservations. Reservations were confirmed day of, and we were on time. The restaurant wasn't all that crowded (I have seen it much more crowded). We were seated a little late (7:20) but the staff was friendly and it wasn't a big deal. The problem was that we were still waiting for food at 9pm. When I complained, the owner/manager Paolo became angry and started yelling at me. It was unbelievable.
I have eaten at Rustico several times over the past few years. The food is okay, and I have found that they can usually accomodate a large group, which isn't always easy to do in Telluride. This particular evening, however, was a disaster. I don't intend to eat there again. It simply isn't worth the aggravation, and the owner is an absolute jerk to both customers and staff. I can't believe he can actually keep people working there.

  • Visited January 2013
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A capacity crowd overtaxed their ability to deliver even a marginally acceptable level of service”
3 of 5 stars Reviewed December 26, 2012

We dined here on Christmas Eve. The atmosphere was great and the staff friendly. However, it took them forever to serve us. They thankfully didn't offer us desert since by then we were all eager to leave.

I ordered a risotto, which was appropriately flavorful, but mushy v. al dente. No one else I was with commented about their dishes. By the time it came, we just gulped it down and started looking for the check. Not a good time, but I could see that even the staff was frustrated, so it may have been an isolated experience due to a crowd that exceeded their capacity to deliver quality service and food.

  • Visited December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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Park City, Utah
Top Contributor
205 reviews 205 reviews
125 restaurant reviews
Reviews in 87 cities Reviews in 87 cities
130 helpful votes 130 helpful votes
“Authentic Italian Dining”
5 of 5 stars Reviewed December 15, 2012

Amazing evening! Big fans of Italian dining and always looking for the gems where the proprietor is really from Italy. Authentic food, impressive wine list, great service.

Final night of our stay in Telluride. We had seen Rustico the night before. Had a wonderful table near the fireplace. Rob was our main server. Service was quick, constant and friendly.

Menu is very diverse with authentic Italian dishes. Between us we had rigatoni with housemade sausage and a ravioli special with spinich and an amazing local porcini mushroom sauce. We went with a great Umbrian red blend that was just $45.

Truly enjoyable evening. Will be back again.

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Top Contributor
68 reviews 68 reviews
50 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
66 helpful votes 66 helpful votes
“Ideal for drinks and heavy apps”
4 of 5 stars Reviewed November 9, 2012

I have twice been to Rustico in the last week for drinks and appetizers and both times had a fine experience. Good bartender, and friendly waitstaff delivering pizzas, bruchettas, calamari, etc. it was a pleasurable evening. I find that they are happy to see repeat customers and make you feel welcome and glad that you returned.

Visited November 2012
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