Booked my family of six into a three bedroom condo for four nights and discovered views of the parking lot, although the photo's on the web site did not disclose this. One of the baths had no light bulbs over the vanity and after three days of complaints and offers to put them in myself, they finally showed-up for the last night. On-site maintenance seems poor or non-existent. Several other bulbs were burned -out!

But here is the worst part; there was an abandonded car / suv in said parking lot with a security alarm that went-off all night long from aprox 11:00 PM to 7 or 8 AM for TWO nights. Calls to the front desk on the first night went unanswered as no one was there after 11PM. Complaints the following day to the front desk 'manager' were met with "... go ahead and call the police and ask them to tow the vehicle. It's OK with us as the car has been there for over two weeks and we don't know who it belongs to". My response was " I am the guest and it's your private property. This is your responsibility." Same problem for the second night. Two nights, six people, no sleep.

After calls and e-mails to the reservation booking company (Mountain Reservations) as well as the management company (Silver Star Resorts) asking for some form of reimbursement for the two nights, we were told "NO, can't help. We thought that you were fine".

Conclusuion: Inexperienced and unprofessional staff at the Lodge. NO customer service from the management company nor the booking agent. I cannot recommend either of these.