Telluride is a fabulous destination, but I do NOT recommend using ResortQuest when planning for accommodations in Telluride. I made the initial reservation on the web back in June and found the site to be a bit misleading. I reserved a gold condominium only to be sent a reservation confirmation for a ‘bronze’ condominium. When I spoke with the reservation agent, she assured me there is really no difference between the condos (I know better now).
Our reservation was for a condo at the Cimmeron Lodge and the web site boasted beautiful views of the ski mountain from the outside deck. When we arrived at the condo, we found it to be very disappointing. The kitchen sink was dirty, there was hair and dust in the bathrooms, and the ‘deck’ was under major construction and unsafe. My husband and I are both engineers, and this deck was soft and covered with Tyvak material without adequate support. There was also a hole in the deck, along with dust, dirt and cobwebs. It looked like construction was started months ago and was just left to rot. The smell inside the condo reminded me of a whole season of beer and sweat, and the windows were so dirty, it impacted the light coming into the condo. I would classify it a ‘dump’.
My question to Resortquest is, do you inspect these residences regularly? I had half a mind to contact the city inspector regarding the unsafe conditions found on the deck (might have been the only way to get out of our contract with Resortquest). Fortunately, the reservations agent in town was able to find another condo for us and this was better, but still had issues. The sheets on the master bed were dirty (either not changed or changed out with dirty sheets). I did the laundry as we had a washing machine and dryer in the unit. The sheets provided did not fit the bed properly either. Also, this kitchen sink was dirty here too. They should let the housekeeping folks know that a little Ajax and a scrubber will remove the dirt and film from the previous tenents (I left some for them under the sink). I felt we left the place cleaner than when we found it. I was almost relieved when the housekeeping folks failed to show as agreed (the contract mentioned trash and towel change out every other day with a full cleaning mid week – this never happened), I did not want them changing the sheets & towels I had just cleaned. Additionally, we found a vacuum in the living room but it did not appear to have been used (cherrios, dust, crumbs on the floor, etc.). The kitchen floor was also sticky.
We will not be using or recommending Resortquest ever again.
