I cannot say enough positive things about this hotel and its customer service. My friend and I traveled to Telluride for my birthday, and we were immediately upgraded to a suite! The hotel was beautiful, inviting and clean. The view from the pool and jacuzzi is absolutely breathtaking, and there's also an awesome steam room! The staff was incredibly attentive, friendly and helpful, especially Raul! We even decided to stay an extra night and got a great deal. Mountain Lodge will be the only hotel I stay in for trips to Telluride in the future, I HIGHLY recommend it!