Any time one takes a first trip to an area, you can be rolling the dice when making an internet reservation. Mountain Lodge proved to be a home run in every conceivable way.
From the location (convenient to the free gondola, outdoor experiences, essentials shopping, etc), to the quality of the property, to the staff, this facility far exceeded our expectations. The staff, in particular, could not have been more friendly, courteous, punctual, timely, and openly honest. I have never experienced such service from top to bottom in a staff at any facility.
The community of Telluride/Mountain Village, if you've never visited, is simply an incredible experience. We couldn't believe how child/family friendly the community is (and pet friendly too, for that matter). This is not to say a couple couldn't have a romantic experience here, as there is plenty of space left for those as well.
We rarely return to the same area/facility (there is only so much time in life, and so much to see, after all), but we will definitely make an exception with Telluride and Mountain Lodge. Amazing place. Amazing people.