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“Excellent Customer Service” 5 of 5 stars
Review of Mountain Lodge at Telluride

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Mountain Lodge at Telluride
4.0 of 5 Hotel   |   457 Mountain Village Boulevard, Telluride, CO 81435   |  
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Experience the Gold Rush!
Ranked #5 of 18 Hotels in Telluride
GreenLeadersGold level
Rocky River, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed May 11, 2013

I just signed-up for Tripadvisor to write this review. I had a really nice two day stay at the Mountain Lodge in late-April. More importantly, I had an even better customer service experience. Doug at the front desk exceeded expectations - great insight on hiking trails, restaurants, etc. He seemed genuinely concerned that I had a good time while in Telluride. I travel a lot and it's rare to get this type of exceptional customer care.

Management, if you're reading this, you should give him a promotion.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, May 18, 2013
You are very kind. We are very happy to hear that you enjoyed Telluride and the Mountain Lodge. We hope you get the chance to come see us again and enjoy the great summertime hiking season that is just beginning. Take care!
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525 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ridgway, Colorado
1 review
5 of 5 stars Reviewed April 18, 2013

Tommy the guy in charge couldn't be nicer and more helpful!!!
our stay was outstanding!! We couldn't believe how helpful the people were and how happy to assist us. The pool/hottub area made our stay and we never wanted to leave.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
Hello Molly!

We are very pleased to see that you were so enthralled with Tommy's service at the View. We hope you can come visit our pool again in the summer when it's the perfect place to unwind. Come see us again, soon!
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Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2013

This is a no brainer, we vacation in Colorado often and Telluride by far beats them all. Great snow for early spring skiing and the Mountain Lodge is THE place to stay. Friendly staff, excellent facilities (ski shop included), great location and ski in-out access, what more can you ask for?

Room Tip: ask for a room with view to the mountains not the slopes. loft room is nice ´n cozy
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
We are very happy to hear that this was your best ski trip! Hopefully you get the chance to repeat it again next year or that you may find the occasion to get out of Mexico City in the summer to visit us. Whatever your travel plans, we greatly appreciate your comments and look forward to seeing you again. Take care!
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1 review
5 of 5 stars Reviewed April 2, 2013 via mobile

My wife and I, along with our dogs, had a blast at Mountain Lodge Telluride. We arrived late on a Friday night. The staff welcomed us enthusiastically, checked us in qiuckly, helped us with parking, and provided us with all the information we needed to start off a great long weekend. The room was luxurious, and the view was killer.
Mountain Village has a free gondola that travels over the mountain to Telluride. It is a fun and truly beautiful ride. Once you park your car at the lodge, you won't need it again until you leave.
The staff at the lodge took excellent care of us with general information, help with ski passes and equipment, and just good service overall. And the rates werr very favorable as well. Honestly, I can't endorse Mountain Lodge Telluride too much. You have got to check this place out.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
Hello Mr. Shea!

We are very happy to hear that you and the dogs had a good time staying here at the Mountain Lodge! This town loves its dogs and we aim to live up to these expectations of canine hospitality. Please bring them out to see us again soon!
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Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2013

Coming from Miami, the journey was a little long but the final destination was so worth it. Honestly, Telluride is the best ski resort ever - a hidden gem. Not crowded at all during spring break! I've checked out most hotels in the area, by far THE place to stay is the Moutnain Lodge at Telluride. I see why it gets such great reviews and is ranked the #1 Hotel in Telluride. Great location, great value, beautiful down-to-earth hotel, clean and updated, friendly and competent staff, ski in-ski out. Everything is conveniently located. Can't wait to go back next year, and the next....

Room Tip: Rooms in the Double Cabin building are closest to the ski in -ski out portal. I recommend Deluxe Mas...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
Hello Juan-Carlos!

We are very glad that you enjoyed your stay with us over spring break. I imagine Miami is quite crowded that time of the year and it may be very nice to get away to our quieter mountain town. Our staff appreciates your kind remarks and we look forward to seeing you again next year!
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed March 29, 2013

My group of three had the pleasure of staying in a loft style condo. There was one very large queen bedroom and bath, a very comfortable living room and well equip kitchen, as well as a loft upstairs with two additional beds and a bath. The quarters were spacious and clean, with enough room to store all our snow gear and luggage. This resort was the most convenient to all of nearby attractions. I enjoyed relaxing in the hot tubs, as well as the fitness center's steam room. I recommend not driving to this property, as there is very limited parking--but otherwise they accommodate their guests quite well!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
Hello Revaemae!

We are very glad to hear that you and your friends enjoyed your stay with us here at the Mountain Lodge! We appreciate your thoughts on parking here on our property, which is limited. As you surely now know, we are located in close proximity to the Gondola and have a complimentary shuttle, thus negating the need for a car for most of our guests. Once a guest parks their car, they often do not use it again until they leave. Just the same, whatever people need to do to get up here from Phoenix or anywhere else, we certainly hope they continue to do so! We hope to see you again soon!
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Detroit, Michigan
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 27, 2013

My group of 4 stayed in a two bedroom condo. 2 stayed in the king, one stayed on the pull-out and one stayed in the queen. The condo was on the small side but worked out fine. The trail for ski in/out was about a 100 yard walk from our condo. The pool and hot tub were great after a day on the slopes. Overall the condo was very nice. Where this place shines, however, is it's customer service (front desk, ski guys, drivers, etc.) These guys are incredible.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug H, Front Office Manager at Mountain Lodge at Telluride, responded to this review, April 23, 2013
Hello Colin!

Thank you for your comments regarding our staff here at the Mountain Lodge. It sounds like you had a great time here in Telluride and we hope you can come see us again, soon. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain Lodge at Telluride

Address: 457 Mountain Village Boulevard, Telluride, CO 81435
Phone Number:
Location: United States > Colorado > Telluride
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Telluride
#2 Business Hotel in Telluride
#3 Ski-In / Ski-Out Hotel in Telluride
#4 Luxury Hotel in Telluride
#4 Romantic Hotel in Telluride
#6 Family Hotel in Telluride
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mountain Lodge at Telluride 4*
Official Description (provided by the hotel):
Our Telluride hotel options include spacious hotel suites and condo rentals. Mountain Lodge Telluride has never been better, with slope-side convenience, upscale amenities and gracious services, Mountain Lodge at Telluride completes the ultimate Telluride skiing experience. Located in the contemporary Mountain Village resort community, our resort is ideally located midway up Telluride Mountain. Surrounded by panoramic views of the majestic San Juan Mountains, our hotel features three log-and-stone buildings and a main lodge, whose tremendous lobby is warmed by an immense river-rock fireplace. Gleaming with rich leather and rustic Western elegance, the lobby also features the View Bar and Grill, perfect for quiet afternoon and evening gatherings while on your Telluride vacation. ... more   less 
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Also Known As:
Mountain Lodge At Telluride Hotel Telluride
Mountain Hotel Telluride
Telluride Mountain Hotel

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