I just signed-up for Tripadvisor to write this review. I had a really nice two day stay at the Mountain Lodge in late-April. More importantly, I had an even better customer service experience. Doug at the front desk exceeded expectations - great insight on hiking trails, restaurants, etc. He seemed genuinely concerned that I had a good time while in Telluride. I travel a lot and it's rare to get this type of exceptional customer care.
Management, if you're reading this, you should give him a promotion.