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“Now the Hotel Madeline...” 4 of 5 stars
Review of Madeline Hotel and Residences

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Madeline Hotel and Residences
4.5 of 5 Hotel   |   568 Mountain Village Boulevard, Telluride, CO 81435   |  
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Hotel amenities
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Summer Fun Sale
Ranked #7 of 18 Hotels in Telluride
Certificate of Excellence
GreenLeadersSilver level
Houston, TX
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
“Now the Hotel Madeline...”
4 of 5 stars Reviewed February 6, 2011

We had an excellent time during our stay at the Hotel Capella - Madeline, during which time the hotel changed management companies. It was a bit disconcerting to hear the week before beginning my stay that the Capella was planning to shut down four days into my trip, ( I had already been charged for an eight day stay.) Needless to say, I was among the many people who were very relieved that the hotel remained open after Feb. 1. The staff was exceedingly professional the whole time, and continued to provide the fine service this hotel is noted for.
The property is beautiful. With the exception of a couple of curious architectural design choices, It presents an elegant conjunction of old and new world style. My balcony room was comfortable. I was extremely fond of the granite used throughout. the room and bath, which had a large shower, soaking tub, double sinks & water closet.
Other pluses and minuses regarding the stay:
+ Excellent location in the center of Mountain Village, across from the gondola to town.
+ The food in the restaurant and bar was very well prepared and presented.
+ Great hotel bar, (even if we had it mostly to ourselves!)
+ One of the best massages ever from the Spa.
- Very odd placement of ski rental area - They should be near the ski in-ski out access point, not a hundred yards down a cobblestone corridor.
- Labyrinthine Spa layout was a bit confusing
- The kitchen was out of menu items and other things they should have had in stock. (Out of Breakfast Tea day after day... ?)
- Housekeeping was a tad inconsistent in the middle of the week, with the exception of turndown service whch arrived consistently after 8 pm. (They'd slide a 'Sorry we missed you card under the door if the privacy light was lit.)

Overall, the stay was delightful and we wish the Madeline the best of luck, and hope to return for future stays.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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390 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Chesterfield, Va
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2011

We recently returned from a wonderful week at the Capella (now known as Hotel Madeline) in Telluride, Co. The employees were going through a difficult transition period, due to the hotel going into foreclosure proceedings, but we would never have known it if we had not read it in the paper. These people did not know if they were going to have a job the following week, and yet they provided some of the best service that we have received in our many years of traveling. Not a single employee mentioned their problems to us, and they maintained their pleasant, service-oriented attitudes throughout our stay. There was not one occasion during our week there that we were not greeted with a smile, and an inquiry as to how our day was, and/or a request as to whether or not they could do anything for us. Every request that we made or heard others make was satisfied immediately, including a few people asking for help with putting on their ski boots. We will return to this hotel next year, and we will hope that they have retained most of those unforgettable employees.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madeline Hotel and Residences

Address: 568 Mountain Village Boulevard, Telluride, CO 81435
Phone Number:
Location: United States > Colorado > Telluride
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Telluride
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Madeline Hotel and Residences 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Madeline Hotel and Residences Telluride is a refined boutique address located at the heart of Telluride, Colorado's ski mountain. The hotel has 84 guest rooms, 11 suites, and 35 Residences of sophisticated design, attentive service and the amenities to fully enjoy the invigorating atmosphere of the Rockies. M Club is an impressive hospitality lounge and fine dining experience that features local and regional ingredients. Black Iron Kitchen is a relaxed mountain chic Kitchen and Bar serving and imaginative small and large plate menu. The Spa, Salon, and Studio at Madeline offer transformational treatments focused on healing and rejuvenation. Hotel Madeline Telluride is also well set for intimate weddings and small scale meetings, with 3,000 square feet of function space surrounded by wooded hillsides and majestic, mountain peaks. ... more   less 
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