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“Telluride” 4 of 5 stars
Review of Madeline Hotel and Residences

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Madeline Hotel and Residences
4.5 of 5 Hotel   |   568 Mountain Village Boulevard, Telluride, CO 81435   |  
Hotel amenities
Ranked #8 of 18 Hotels in Telluride
Certificate of Excellence
GreenLeadersSilver level
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Telluride”
4 of 5 stars Reviewed June 8, 2013 via mobile

The staff is super friendly and
helpful .The valet guys are
great.My wife is handicapped
So we had a handicapped
accessible room.The room
was large and well equipped .
Ask for a room not facing the plaza.It got a little noisy at
times with people walking
by.The only negative is the
Pool area.The outside area is
really s

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, June 14, 2013
Thanks so much for selecting the Hotel Madeline and we are so happy that you enjoyed your stay. We had a some cosmetic repairs that popped up in our swimming pool area, so sorry that you were not able to take advantage of it during your stay. The pool is open again, and hopefully you can enjoy during your next visit. Please let us know when you might be back again, we would be delighted to have you.
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379 reviews from our community

Traveler rating
    266
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    13
    8
    4
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Grand Junction, Colorado
Top Contributor
68 reviews 68 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 7, 2013

This is one of the nicest hotels around, the rooms are beautiful, comfortable and very roomy. We have stayed in both a condo and hotel room, both perfect! The service is wonderful, very nice and helpful. Telluride is spectacular!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, June 11, 2013
Telluride is amazing this time of year. You really lucked out on wonderful weather and local early season events. Thanks for your comments on the Madeline, and for taking the time to stay with us. Come back and see us again soon!
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Albuquerque, New Mexico
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed June 5, 2013

Just got back from a couple of days in paradise. It was our first time staying at the Hotel Madeline and it was a wonderful experience. Our room was amazing - very large with great views. The location could not have been any better - steps away from the gondola. Service was fantastic - everyone was so nice and helpful. Our only disappointment was that we had to leave. We will definitely return!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, June 6, 2013
Thanks so much for selecting the Hotel Madeline for your stay in Telluride! It was our pleasure having you with us. Please find time to join us again soon, and let us know if there is anything we can do in the meantime. We are a wonderful weekend getaway from our friends in New Mexico! Take care.
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Denver
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 4, 2013

The facility is very nice. The room was luxurious - king bed, 5-piece bath. The location was in the corner farthest from the pool and it was quite a hike. The hotel was practically empty, but probably since we got it on Priceline ($100), they put us far away. The hot tub is small and indoors. No free parking. Valet was $20 (summer rate). No cookies or mint on pillow.

When we arrived we asked for the feather pillows and comforter to be replaced with down-alternatives because we are allergic. They said no problem. They had us wait a few minutes and then said the room was ready. We went up and there were pillows and a comforter. We dropped our stuff and left. When we returned late that night, there was no comforter and only one pillow. Guest services said they would bring pillows which they did immediately, but they were down pillows. We asked the maid if they had feathers, but she did not understand English and only nodded yes several times. We checked and they were feather pillows. Guest services then sent an English speaking supervisor with the maid and 3 pillows. She said they had recently done inventory and 'misplaced' the down-alternative pillows. I should have asked for a blanket, but did not. Around midnight I called and requested a blanket. The smoke alarm had two bright blinking lights all night (low battery?). The fan was turned to 'On' and was very loud. We switched it off at midnight and covered the smoke alarm with a hat. They were fairly unsympathetic when we checked out.

The location is in the Mountain Village which is easily accessible from Telluride using the free gondola.

We will probably stay elsewhere next time. Service should have been much better for a 5* Hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, June 6, 2013
Debbie, thanks so much for staying with us at the Hotel Madeline during your visit to Telluride. My apologies that you struggled with some service issues on your personalized requests. We strive to ensure our guests needs are exceeded and would greatly value any opportunity to provide an improved experience on your next trip to the area. Please let us know when you might be returning, and we truly hope you enjoyed your overall experience in our great destination.

Thanks again for selecting the Hotel Madeline, and we hope you will consider a future return. Please let me know personally if you have any additional questions or comments on your stay.
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Sydney, Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2013

This was our first trip to Telluride, and we absolutely loved the Hotel Madeline. We had a deluxe king room, for a week whilst there to ski. We had a view of the ski runs overlooking the little ice rink. The room was perfect, with a huge bathroom, deep (and I mean deep) soaker tub and separate shower and toilet. The bed was one of the most comfortable I have ever slept in. I'm sure the mountain air helps. Not a peep could be heard from guests in adjoining rooms OR from the corridor. Nightly turn down service and ski valet all wonderful touches. The service from absolutely every staff member was polite, friendly, and very professional. Step out the door of the ski valet and your skis are on the snow, ready to go. You won't lift a finger at the Hotel Madeline. We will be back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, June 4, 2013
We are so thrilled that you had a wonderful ski trip! it's always nice to know that we have provided a great experience for guests visiting Telluride for the first time, especially all the way from Australia! We would love to have you back with us. Let us know how we can help. Thanks again for taking the time to share your experience. Todd Gehrke - Hotel Madeline
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Greeley, Colorado
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2013

Everyone at this hotel goes above and beyond to make sure your stay with them is special. The hotel is beautiful and the rooms were so spacious. We will definetely be staying there again. The staff is very very friendly.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, May 31, 2013
Thanks so much for your feedback Carolyn. We greatly appreciate you taking the time to share your thoughts, and for staying with us at Hotel Madeline. Hopefully you experienced the amazing weather around Memorial Day weekend! We would love to have you back! Let us know when you are ready.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 24, 2013

These guys truly go above and beyond. My wife commented that they seem genuinely nice. Maybe it's the location, but I agree. As the other reviewers state, the staff is the best I've experienced anywhere.

Room Tip: Definitely get a suite w/ a balcony and fireplace, tres romantic!
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd G, Director of Sales at Madeline Hotel and Residences, responded to this review, May 26, 2013
Thanks so much for staying with us! We look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madeline Hotel and Residences

Address: 568 Mountain Village Boulevard, Telluride, CO 81435
Location: United States > Colorado > Telluride
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Telluride
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Madeline Hotel and Residences 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Madeline Hotel and Residences Telluride is a refined boutique address located at the heart of Telluride, Colorado's ski mountain. The hotel has 84 guest rooms, 11 suites, and 15 condominiums of sophisticated design, attentive service and the amenities to fully enjoy the invigorating atmosphere of the Rockies. Rev Restaurant is a fine dining room serving farm to talbe mountain chic cuisine that features local and regional ingredients. Smak Bar is a relaxed tavern chic pub serving and imaginative small and large plate menu. The Spa offers transformational treatments focused on healing and rejuvenation. Hotel Madeline Telluride is also well set for intimate weddings and small scale meetings, with 3,000 square feet of function space surrounded by wooded hillsides and majestic, mountain peaks. ... more   less 
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