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“Great location, rooms varied” 3 of 5 stars
Review of Mountainside Inn

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Mountainside Inn
2.5 of 5 Hotel   |   333 South Davis St., Telluride, CO 81435   |  
Hotel amenities
Ranked #15 of 18 Hotels in Telluride
Tucson
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Great location, rooms varied”
3 of 5 stars Reviewed February 19, 2013

I stayed here on a group ski trip. This Inn is really a condo complex, so the units are all furnished very differently. My unit was a 1 bedroom and was fine, but was dated. Other rooms I saw were totally upgraded. So unless you ask for a specific unit, it's a crap shoot. I was in the 2nd top floor, so it was relatively quiet. The hot tub is large and the front desk was nice. This complex is right across a parking lot from the Coonskin Lift, which was convenient to get up the mountain. Also there's a ski rental place right near the lift, and you can walk to town easily.

Room Tip: I was on the top floor near the stairs in a corner unit, so I only had a unit on one side of me. The...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, March 6, 2013
Mountainside Inn is the most affordable lodging in Telluride. Our complex has a variety of accommodations that will suit your needs. We do have the best location in town for skiing or summer festivals. Only 2 blocks from the gondola, shopping and dining.
We do thank you for your review
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93 reviews from our community

Traveler rating
    12
    35
    18
    17
    11
See reviews for
21
35
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
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English first
usa
Top Contributor
88 reviews 88 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed February 16, 2013 via mobile

We stay here frequently. It is a good value because it is cheap and in a great location in telluride but it is a total dump. Try the one bedroom units. Cleaner and full cooking facilities. Large for the money. If you are staying with kids a great place...not so much for a romantic get away!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, March 6, 2013
Thank you for your review as a repeat guest. We are sorry that you found your accommodations unsatisfactory. Please let us know on your next visit how we can make your stay more enjoyable
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San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2013

On December 23, 2012, I made a reservation through Ski The ROCKIES for lodging at the Mountainside Inn in Telluride, CO for December 28th thru January 1st, 2013.
On December 28th at 9:00AM, I was admitted at Mercy Regional Medical Center in Durango, CO suffering a HEART ATTACK. We called the Mountainside Inn immediately to cancel the reservations. They REFUSED TO HONOR the cancelation and return the cost of the room. Never made it to Telluride!
MAJOR RIP OFF!!!!

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, February 16, 2013
We are terribly sorry to hear of your medical emergency and hoping things are better at this point.
You did book your reservation through Ski the Rockies and they are the company that took your payment. They will be able to help you with your request. Please contact them to see if you took trip insurance.
Again, we sincerely hope you are on the mend now.
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Page, AZ
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2013

My husband and I stayed for 4 days and 3 nights. We had a nice comfortable room with a well stocked kitchenette. The staff that checked us in were friendly and accomodating. The room was warm and cozy. We used the grill outside and made some steaks and lobster tails...and we also used the wonderful jacuzzi. The price was right - the ambience was perfect. We felt welcome and happy! We will recommend the Mountainside Inn to friends and will definitely stay here again! I was sad to leave. Looking forward to returning again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, January 17, 2013
We are delighted that you enjoyed your stay at the Mountainside Inn! What could be more fun than grilling out in the winter wonderland of Telluride.
We look forward to your return visit.
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Bologna, Italy
Top Contributor
61 reviews 61 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed November 4, 2012

In October 2012 I booked through the Telluride tourism board website a 2 nights stay at the Telluride Mountainside Inn. Telluride tends to be an expansive town and it l thought I had found a decently priced accomodation.At approximately 6 PM, after a difficult search since the Inn hasn't any signboard of kind and the correct civic number (100) is different from the one shown on the reservation (333)I got to the lobby entrance for checking in. To my dismay I found a locked door and all the lights off. In a very dim light, just not to say in almost total darkness, I spotted on the left side of the locked entrance a small wooden box and a service phone. Inside the box there were several envelopes containing the rooms' keys and a couple of papers for the guests. Sad to say there wasn't any envelope reporting my name. I double checked, then I decided to make use of the the servive phone. I tried more than ten times but in vain since no one answered my calls. I was tired and I was getting so angry that I was about to report the matter to the police. As an hotel keeper you can have little regard for your guests closing the lobby at 5 PM but you cannot require a full payment in advance and then not offering any service. When I was about to quit I spotted a gentleman by the building reciycling station. I asked him if he knew somebody from the Mountainside Inn management and he very kindly used his mobile phone to contact somebody. Even in this case no one answered the phone and the gentleman left a message to an answering machine. Already furious I recalled from the back of my mind that one of the envelopes reported a strange name, Betty Boop.While staying with my helkper hoping he would be called back my brother went and check the content of that weird envelope. Our keys and our papers were there inside. After 2 hours from my arrival I was able to get to my cramped very basic room. The following morning (the staff is present only from 8 to 5) I complained about the incident but I got just some blank apologies and a lot of lies. I was told that since I made my reservation through the tourism board they didn't have my name, that's why they put a fantasy name on my envelope. That's nonsense and not true since all the papers they put into the envelope with the keys reported my correct full name. I was told that the previous night the manager on duty didn't get any call from the service phone...ok I don't even comment this statement. I just wish they could check their security cameras showing that beside me there was also a middle aged woman desperately trying to speak to somebody.I will return for sure to Telluride but I will for sure stay at a different location.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, November 7, 2012
Thank you for letting us know of your situation. Since Telluride does have 2 off seasons one in the spring after the skiing season and one in the fall after the festivals have left town. Mountainside Inn does shorten their hours of operation, as do most of the shops and resturants in town. Our off season hours are clearly posted by the lobby front door. All of our on line sites also state 'seasonal hours of operation'. We also add a phone number you can call for after hours check in instructions.
When we receive a booking from our on line sites as well as the Tourism Board we only receive limited information. When we don't have some critical information about our guests it is our policy to put a fictitious name on their check in envelope to prompt them to call our manager on duty so we may obtain the remaining information we require.(That number is also clearly posted) What we do receive from these bookings is your name, date of arrival and departure and type of accommodations requested.
You state you called numerious times but we have no record of those calls as we easly can track incoming calls. I would be curious as to what number you did dial?
Another service we give to our guests is to give our guests a pre arrival call to make sure they have all the information they need regarding their up coming stay. Had we had all the critical information needed this situation could have been prevented.
We do hope you return to Telluride and hope this will clear up the confusion that you experienced.
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Telluride, Colorado
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 19, 2012 via mobile

As it is off season everywhere in town has a lot of availability my husband and I opted for the most affordable accommodation which there is no doubt the mountainside inn is. After a drive from grand junction we were ready to check in and enjoy the atmosphere of telluride, this hotel does not reflect that. Geene checked us in and was cold, condescending, and worst of all slow. I was very disappointed in the standard room 208 she put us in. She very easily could have put us in a nice room being the time of year. I am familiar with this property and our room didn't even have a microwave. We were ground floor and completely exposed to passerbys or stuck in stale darkness. Beds and amenities were less than those of a holiday inn. It is amazing this hotel has such a desirable location but can't get there act together. The warmth and attention you receive from the people and places around town make you reluctant to go back to a neglectful and apathetic property.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, November 7, 2012
Thank you for your review. Apparently you did not enjoy your stay at Mountainside Inn. Had we known of your concerns at the time of your stay we could have rectified the problem. Durning off season we block off our rooms for general maintenance and a through housekeeping. Thus not all rooms are available.
Again, knowing of your concerns after the fact hardly gives us an opportunity to show you true Mountainside Inn hospitality.
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Top Contributor
106 reviews 106 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 27, 2012

We live in Durango, CO and took an overnight trip to Telluride. We stayed at the Mountainside Inn. We stayed there for our anniversary many years ago. We loved it then and we loved it now. And it's pet-friendly too. The room was clean I loved the big bathroom. This place is in-town and the check-in with Jeannie was delightful and things were nice and quiet, even though the place was packed. Parking is a challenge, but doable. I look forward to our next trip.

Room Tip: Ask for a riverside room.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanneWalker, Manager at Mountainside Inn, responded to this review, October 4, 2012
We love our repeat guests! So glad your return visit was enjoyable and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountainside Inn

Address: 333 South Davis St., Telluride, CO 81435
Location: United States > Colorado > Telluride
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out
Hotel Style:
#8 Ski-In / Ski-Out Hotel in Telluride
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Mountainside Inn 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
This affordable, 81 room hotel is located in the Town of Telluride along the San Miguel River. Mountainside Inn, Telluride, offers hotel rooms (with or without stocked kitchenettes), one bedroom suites and a riverside 3 bedroom condo – a variety of room types and pricing at one location. On site amenities include a large outdoor hot tub, free wireless internet, laundry facility, ice machine, vending machine, on-site parking and pet rooms are available. All the construction has been completed on the adjacent property. ... more   less 
Reservation Options:
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Also Known As:
Mountainside Hotel Telluride

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