The hotel itself was beautiful and tidy. The location, right next to gondola, was superb.
The service however, was disappointing. The staff at front desk, when they were present or available was unfriendly. When they were there to help (check in-check out) they acted as if the guests were an imposition. The hotel offers a wonderful breakfast and the woman who was providing service there was an exception to the above. She was cheerful and attentive.