We were happily greeted with a lovely room with a balcony at the Hotel Columbia. The appointments were high quality and the room afforded gorgeous views of Telluride with huge windows. The bed and the bedding were so comfortable. They have obviously devoted a lot of attention to the remodel of this old hotel. It is just across the street from the gondola. I was concerned that this proximity would be noisy but it was not. It was only convenient.
On the negative side, we woke up to no hot water the morning after our stay. Actually, we woke up to children screaming and storming the halls for 2 hours, which I will justly blame on the parents rather than the hotel, but which was a damper on our romantic getaway. When we called the front desk about the hot water situation, we reached "Scott", who said he hadn't heard of any problems with the hot water but would check on it. 15 minutes passed and Scott did not bother to get back to us. We called again and reached him. Casually, he stated that he had heard that there was a plumber in the building and he "assumed" the plumber was addressing the hot water issue; that we should wait 10-15 minutes to see if it got fixed.
So we went to complimentary breakfast -- which was delicious -- at the Cosmo restaurant in the lobby -- un-showered. When we returned, the hot water was restored. We didn't object to an old hotel's occasional plumbing snafu, but Scott's service was decidedly cavalier and completely unhelpful.
When he asked us how our stay was as we were checking out, we politely mentioned that the stay was nice except for the hot water and the children situations. Defensively he retorted something along the lines of a shrug and "well, that's how it goes." Unimpressive.
- Also Known As:
- Columbia Hotel Telluride
- Official Description (provided by the hotel):
- The Hotel Columbia is the perfect home base for your winter Telluride ski vacation, family retreat or summer in paradise.We are contemporary, yet timeless. Situated on the San Miguel River at the base of the world famous Telluride Ski Resort, we are within walking distance to all the restaurants, shops, and adventure that Telluride has to offer. The Hotel Columbia is proud to host Telluride’s premiere restaurant, the Cosmopolitan.Our hotel delivers a new benchmark of personalized service with attention to every detail before, during, and after your stay. You will enjoy Telluride lodging at its finest in our hotel rooms and condos. We look forward to meeting you and showing you our spirit of hospitality in the Rocky Mountains. ... more less
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