We were happily greeted with a lovely room with a balcony at the Hotel Columbia. The appointments were high quality and the room afforded gorgeous views of Telluride with huge windows. The bed and the bedding were so comfortable. They have obviously devoted a lot of attention to the remodel of this old hotel. It is just across the street from the gondola. I was concerned that this proximity would be noisy but it was not. It was only convenient.
On the negative side, we woke up to no hot water the morning after our stay. Actually, we woke up to children screaming and storming the halls for 2 hours, which I will justly blame on the parents rather than the hotel, but which was a damper on our romantic getaway. When we called the front desk about the hot water situation, we reached "Scott", who said he hadn't heard of any problems with the hot water but would check on it. 15 minutes passed and Scott did not bother to get back to us. We called again and reached him. Casually, he stated that he had heard that there was a plumber in the building and he "assumed" the plumber was addressing the hot water issue; that we should wait 10-15 minutes to see if it got fixed.
So we went to complimentary breakfast -- which was delicious -- at the Cosmo restaurant in the lobby -- un-showered. When we returned, the hot water was restored. We didn't object to an old hotel's occasional plumbing snafu, but Scott's service was decidedly cavalier and completely unhelpful.
When he asked us how our stay was as we were checking out, we politely mentioned that the stay was nice except for the hot water and the children situations. Defensively he retorted something along the lines of a shrug and "well, that's how it goes." Unimpressive.