Agree - good location and friendly staff BUT remembering our names and friendly smiles are NOT enough to excuse the many issues. During booking we asked to speak to Concierge and were always told that they were busy. Turns out that the Bellman/Front Desk is the Concierge, helps put out skis in the morning, shows guest to room and deals with issues..and everything else that needs doing. There is NO Concierge - so why didn't they just say that? Breakfast included in room rate. THIS WAS OUTRAGEOUS. I promise that I am not exaggerating. Small selection of cereals, very small bowl of berries, scrambled eggs/potatoes, bacon/sausage, biscuit/gravy all crammed into a tight "U" space where guests squeeze in line. The pans and bowls were always EMPTY. Guests waited...and waited....and waited for food to be replenished. Coffee urn emptied. No glasses for water. Plates and bowls always used up. Breakfast didn't start until 7:30 (skiers usually start earlier) yet the one or two people running the dining room were NEVER ready at 7:30. It was like they were hoping their guests would get tired of the nonsense and buy food to eat in their rooms. We brought it to the attention of the front desk - they cared but NOT ENOUGH TO DO ANYTHING ABOUT IT. On the last morning we tried to eat in the dining room, almost all pans were empty including 2 of the cereals. The manager from front desk came in to help after we complained. She had to take guest's coffee cups back into kitchen to get them coffee. Electronic room keys didn't work even after 2nd set had been made. Imagine rushing back to the room after a long day of skiing...carrying hat/gloves/etc...needing to use the restroom...only to find that the key wouldn't work...AGAIN! When we first arrived, the room had several light bulbs out and lamps that had been moved out of place. The humidifier didn't work which we were told had been an ongoing problem. It took 3 days before replaced with a unit that was so loud (and didn't produce) that we couldn't use it. Water wouldn't drain from either sink (scum line surrounded sink after 5 minutes of draining.) Bathtub drain would not rise after use - maintenance had to come. Housekeeping would not leave extra roll of toilet paper - Only had roll on the dispenser. Had to chase them down in the hall twice during a 6 day stay. Same with tissue box - didn't replace when empty. Turn-down service didn't show up on 2 nights out of 6. Came at 9:30 one night. Hot water - wait and wait and wait. Housekeeping didn't bother to wipe down kitchen counters or glass table tops. Asked to speak to Julie (Innkeeper) several times only to be told each time she wasn't in. We are usually very self-sufficient and quiet guests who just want to enjoy a good day of snow and a comfy bed. But the multitude of issues overlooked and ignored do not go away because the staff asks you how your day was.
Good - delicious choc chip cookies and water or tea after skiing. Siam Talay for dinner was very good. Bartenders were very welcoming even though we didn't drink and just had dinner. Our car was brought up whenever we asked.
We usually choose rooms facing ski mountain. However our room on the 5th floor faced the Chondola a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your review of the Inn at Lost Creek. I regret that your stay with us did not meet you expectations. Your feedback is invaluable to us. Our front desk staff does provide concierge service. I apologize that we were not able to provide that service to the level you expected. I have forwarded your comments regarding breakfast service to our Food and Beverage team and we will work to improve in those areas. I will address the concerns you cited regarding housekeeping and maintenance with our staff. Again, I apologize for any inconvenience you may have experienced and assure you that we will use this feedback to train staff and improve the guest experience. Please contact me for your next stay with us, I will personally guarantee your satisfaction. Again, thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.