Like so many others on this board, I am very disappointed with the class of service at this hotel. As an American Express Platinum card holder, perhaps I am a little spoiled with the service I receive, but at $500 per night, one expects the best of service and this hotel is a far stretch from the Ritz Carlton or other properties in this price range.
I am used to hotels working with me when I need something a bit unusual. I was able to get an earlier than expected start and due to the lack of traffic, we arrived at the hotel several hours early, a few minutes before 5 am to be exact for a 4 night stay. When I asked the desk what they could do to help, they did nothing except offer me a room at full list price with a checkout at 11am. I could not believe that though there were rooms available, they were so unwilling to extend a courtesy to an a Platinum member (The room was reserved and recommended through American Express). I called Amex and they called the hotel; still no response. An hour or so later the Front desk manager offered me a cup of decaf that he had just made.
The hotel is without a doubt hokey, overly marketed and undeserving of its Amex recommendation.
