Steamboat Springs is an amazing place to ski, and the free bus service from Shadow Run Condominiums makes getting to and from the mountain pretty easy. But the company that you need to contact in order to stay there is called Mountain Resorts. It seems that all 3 people who I dealt with when I finally found my way to their office were so unhelpful...it felt as if they were impostors who stepped behind the counter as a joke while the actual customer service providers had stepped away for a minute. They looked as if I had interrupted them. They provided no greeting or information, couldn't give good directions to their own properties, and just stood silently until I asked for basic instructions and details. I have yet to meet people so unwilling to offer any help, suggestions or willingness to solve issues. Though their website claimed there was a pool, when I asked about it, I found out that the pool was under construction. When I talked to them about how disappointed I was to discover this, they promised a manager would call me, and after 2 days without a call, I called again. This time I was told there was nothing they could do. I suggested that they give me a key to a pool at one of their other properties and they just could not see how that was possible. They suggested that I call orbitz and see if they could offer a solution, or that I pay $12/day per person to swim in town. I'm not sure which "solution" was more unsatisfactory. I wish I could have rented the condo from the owner instead of needing to go through this company.
- Official Description (provided by the hotel):
- The Shadow Run Condominiums offer comfort at a reasonable price less than a mile south of the ski area, right on the free city ski shuttle route. Guests enjoy a heated outdoor pool, two outdoor hot tubs and a sauna. These one, two, and two bedroom plus loft condominiums are located just 500 yards from the ski area, and the free city ski shuttle service will carry you to the slopes in just minutes. ... more less
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- Also Known As:
- Shadow Run Condominiums Hotel Steamboat Springs