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“Handy Location and nice property” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   1055 Walton Creek Road, Steamboat Springs, CO 80487 (Formerly Comfort Inn Steamboat Springs)   |  
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Ranked #9 of 22 Hotels in Steamboat Springs
Certificate of Excellence 2014
Newcastle, Wyoming
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
“Handy Location and nice property”
4 of 5 stars Reviewed October 10, 2013

We had pretty good luck with hotels on this trip and our stay at this Quality Inn was also a good one. Nice location with a great walking path right behind the hotel. The path runs right next to a nice stream and it was a nice bonus. Hotel was very clean and the front desk people were very nice. Breakfast in the morning was average with waffles, cereals, sweet rolls and the like. They had those egg disk things though and those are never very good. Very quiet and again, we enjoyed our stay. Price was pretty good for Steamboat.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
Location, Location, Location! Now we understand what the realtors always say. Its good to have all of the bells and whistles of a nice hotel, but if you aren't accessable to what evereyone wants to do, it just dosn't work as well.
We are fortunate to be located on Rt40, near town and the ski village and on the river trail!
Please come back and bring your friends to our geat location!
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155 reviews from our community

Traveler rating
    64
    55
    21
    6
    9
See reviews for
50
47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Highlands Ranch, Colorado, United States
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 6, 2013

Called hotel for a reservation and asked for a King Room and thought I was going to get one. At check in I ended up with a ADA room, clerk said that they were sold out. However, I learned that they weren't the next morning from another desk clerk. I happen to be a platinum member and felt like it didn't matter.
Room was close to road, lots of vehicle noise.

Room Tip: Ask for a room on the north side of the hotel.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
Dear King Accessable guest,
We are so sorry that your room type was not what you expected. It was unfortunate that the accessable king that you reserved could not be upgraded to another specialty room on a sold out night. We really try to fit everyone into the right room and we especially look out for our Platinum members. We hope there is a next time, and if tere is , please call in advance so we can discuss all possible options.
Our goal is to make everyone happy, every visit.
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Aurora, Colorado
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2013

Casey went out of his way to make me feel better. I ended up catching a stomach flu and had to stay another day. Casey upgraded our room and gave me a Jacuzzi for my sore body. Between that and the comfortable bed, I felt so much better. He was so wonderful and compassionate. When I ran out of paper products, a call to the front desk and they were knocking at my door within 3 minutes. Even though I was sick, Casey and Nicki who were working the front desk made my stay better.
The breakfast in the mornings are very generous and the beds are awesome. The rooms look elegant and were clean. Everyone you walked past had a smile on their face and was so happy.
The hotel is easy to find and this will always be my hotel of choice when my husband comes up here twice a year for business! Heck, we might just go up there to see the mountain scenery since I didn't get to see anything because I was sick.

Room Tip: I stayed in two different rooms and they were both awesome. The only thing I would recommend is tha...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
Dear Princess,
Thank you for your wonderful comments. Thank you for mentioning the extra steps Casey took to make you feel better. We believe our staff generally has that spirit of careing and its great to hear from our guests that we made a difference. We hope you are feeling better and will return as soon as possible to enjoy Steamboat and the Quality Inn.
Until then, best regards.
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Rainier, Oregon
Top Contributor
495 reviews 495 reviews
45 hotel reviews
Reviews in 158 cities Reviews in 158 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed September 2, 2013

This Quality Inn was so much better in all respects than our previous stay at a QI in Ohio. It wasn't perfect, but the staff were very friendly, the two rooms were clean and bright, the location was perfect, the price was excellent, and they even let our two Ball Pythons stay in the room (in their cage, of course) at no extra charge. Talk about going the extra mile!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
The Quality Inn and Suites is dedicated to provide excellent guest services at a reasonable price in our market. That is our mission statement.
Sounds like we hit our goal with you. We hope we can make it with all of our guests.
Having dedicated Pet Rooms and going the "Extra Mile" with our services, are just a few examples of what we are trying to accomplish here.
Thank you. Please come again.
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Parachute, Colorado
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 22, 2013

Mike was great! Mikki, (the front office manager), on the other hand was not! We were in on a friends and family rate and there were still better choices then the Quality Inn. Upon our arrival, Mike was helping us at the front desk. Everytime he began to speak to us Mikki would interupt with things such as: "Mike.... Do you need dollar bills?" She was there all morning and didn't know what was in her cash drawer?! There were other things she interupted Mike with. We were charged a pet fee which was fine, no problem at all. We knew about it. We manage a different hotel and pet fees are non-taxable income. Why were we charged tax? The next day I walked passed Mikki on several occasions and I would smile and she did not even acknowledge me. Two other employees were in the lobby and they both said Good Morniing. Also, every housekeeper I walked by said, "Hi" or "Good Morning"
Upon check out, I noticed that I had over paid by $3.60. When asking Mikki about the $3.60 she said, "oh, I zeroed that out!". WHAT?! Granted it was only $3.60 but it's the point that I had to bring it up to her. She should have said something to me, not tried to keep it without saying anything! Our room smelled like cat urine. We did not say anything because we were so frustrated.
There was also no shower curtian upon C/I which Mike took care of very quickly.
The rooms and bathrooms were somewhat small. Again, better choices then the Quality Inn. Our last night in Steamboat Springs we decided to stay someplace else where the rooms were bigger and the rate was the same.

Room Tip: Stay elsewhere!
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
"Better choices for the money vs being the best choice for the money"--sounds like we let you down. For that we appologize. In looking at your visit it appears that one of our guest service staff was too busy trying to do things right that she missed the importance of "doing the right thing" for the customer. We understand and immediately made a correction. We hope we now have made it right with you. The small amount of monitary difference was immediately returned to you, and we know it was the principle of the matter and not the accounting. We hope that you give us the opprtunity to show you that we now all have the right guest service attitude and ability to do the rigt by our guests all the time. (by the way, we figured out that the odor was comming from an evergreen outside your window--it has been treated--odd but true)
Please let us know how we can be of further servicehopefully for your next visit.
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Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed August 15, 2013

The room was what you'd expect with this brand: clean, spacious, fairly up to date. The best aspect though was that everyone, from the front desk to the cleaning personnel to the breakfast attendant, said hello and smiled. The front desk was very helpful regarding events and things to do in town.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
Everone Friendly!
Sounds simple, and its something we work on everday. If and when we take that for granted; that is when we offer less than we are capable of. Its kind of like how relationships work.
We promise to "stay friendly, my friend."
Thank you for noticing and please come back again.
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Denver, CO
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 12, 2013

Room Date: August 8-9, 2013, Room 220

For a AAA room rate of $98 plus taxes, the check-in was easy, the room was a decent size, the room was clean, sheets were clean, bathroom was clean and even had a nice size LCD TV. The cleaning staff did a nice job with the room. Morning breakfast was included in the room rate and the menu had the basic breakfast offerings.

Overall, we would stay there again.

P.S. I know the bed taxes have nothing to do with the Quality Inn but the bill receipt shows 5 itemized line items for bed taxes. State, City and Occupancy taxs are detailed on the bill, but the "Sales.Miscel" tax and the "Other Tax" is vague. Be nice to know where these monies are going towards.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, General Manager at Quality Inn & Suites, responded to this review, October 18, 2013
Everyone wants to be "nice and fancy"; but we can live with "nice and basic."
As long as we continue to approach our basic mission of providing great guset service at a reasonable price-in our market--we are doing the right things.
It was nice of you to take the time to send us you thoughtful and kind comments.
We hope to see you again here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 1055 Walton Creek Road, Steamboat Springs, CO 80487 (Formerly Comfort Inn Steamboat Springs)
Phone Number:
Location: United States > Colorado > Steamboat Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 22 Hotels in Steamboat Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Hotel Steamboat Springs
Quality Inn And Suites
Comfort Inn Steamboat Springs
Steamboat Springs Comfort Inn

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