My sister & I wanted to getaway from Denver for labor day weekend, got a reasonable rate last minute for the Best Western Ptarmigan. When we arrived around 8pm, we checked into our room which was hard to navigate through the hallways, I got lost once. When we arrived at our room, we double check all the sheets before settling in with our bags. We found remnants of bugs & hair on the box spring and on the mattress (under the sheets). It had looked as though they hadn't cleaned the box springs since the 60's. They told us they replaced the mattresses not too long ago, but they should've replaced the box springs too. We went back to the desk to request another room, which they were completely sold out. The other room that was reserved from the people haven't checked in was the same as the 1st, we told them that we would be unable to stay there, and found another place within Steamboat that was cleaned thoroughly and felt comfy. Never again!














