We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I hope we went on a bad day, but will not return.” 2 of 5 stars
Review of Cold Stone Creamery

No photo provided
Got a photo?
Add it.
Cold Stone Creamery
1815 Central Park Dr, Steamboat Springs, CO 80487
Improve this listing
Restaurant details
Greeley, Colorado
Senior Contributor
38 reviews 38 reviews
25 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“I hope we went on a bad day, but will not return.”
2 of 5 stars Reviewed February 7, 2014

This was a Subway/Cold Stone combined... kill two birds with one stone right?

I don't know if we went on a bad night but the workers seemed to be in a daze, making service a bit slow. The worker seemed to have to read the menu board to even understand how to make my order (He sat staring at the description before he started making it).

My wife ordered a cup of ice cream. When she received it, it had a hair in it. So she politely and quietly (as there were other patrons) got the attention of the worker and notified her there was a hair in her ice cream. The worker took the ice cream, pulled the hair our (which was tangled and wrapped deep in the ice cream), then proceeded to hand the ice cream back to my wife. Under a little shock, my wife had to request a new cup (which then seemed to irritate the worker).

On the bright side, once we got our orders straight and delivered correctly we had no complaints. This was our first time ever to visit this shop. Again, maybe it was a bad day and an isolated incident; but we will not be returning to this shop. There is another Cold Stone downtown that we will take the time to travel to next time.

  • Visited January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

7 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first

Travelers who viewed Cold Stone Creamery also viewed

Steamboat Springs, CO
Steamboat Springs, CO
Steamboat Springs, CO

Been to Cold Stone Creamery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Cold Stone Creamery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.