We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible service” 1 of 5 stars
Review of Mambo Italiano

Mambo Italiano
521 Lincoln Ave, Steamboat Springs, CO 80477
970-870-0500
Website
Menu
Improve this listing
Certificate of Excellence 2014
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Large groups, Families with children
Dining options: Lunch, Dinner, Late Night, Reservations
Fort Collins, Colorado
Senior Contributor
33 reviews 33 reviews
24 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Horrible service”
1 of 5 stars Reviewed September 20, 2012

We attempted to eat lunch on the lovely patio. We sat down and ordered a pizza and a sandwich. There were only 5 other tables occupied in the whole restaurant. After a half an hour of waiting for our food we asked the server to check on our food. She came back and said the pizza oven is backed up and our food should be out shortly. An Italian restaurant that has a pizza oven back up? Even if every table order a pizza, which they didn't, they should be able to handle the pizza oven flow. This seemed like an excuse to me. After waiting an additional 15 minutes with no food we paid for our sodas and we left. There's no excuse for service like this.

  • Visited September 2012
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

272 reviews from our community

Visitor rating
    141
    81
    29
    12
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Gurnee, Illinois
Top Contributor
102 reviews 102 reviews
84 restaurant reviews
Reviews in 57 cities Reviews in 57 cities
51 helpful votes 51 helpful votes
“Good salads”
4 of 5 stars Reviewed September 16, 2012 via mobile

We stopped in for dinner on a beautiful autumn night. The patio seating was comfortable and pleasant. The food was good, but not memorable. I had the steak entree and the fries were, HORRORS, limp. The steak was marinated, but nothing too flavorful. The high point was the dessert of vanilla gelato with a deep fried crusted chocolate ball. I had never had this preparation. Interesting!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Senior Contributor
25 reviews 25 reviews
21 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Surprisingly Good Italian”
4 of 5 stars Reviewed September 8, 2012

You don't expect great italian in small ski town in Colorado, but Mambo's delivered with great pizza, pasta, meatballs and calamari. If the weather is nice, sit outside and enjoy their unique patio.

  • Visited September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Fun, family outdoor dining.”
4 of 5 stars Reviewed August 20, 2012

We enjoy dining here while vacationing in Steamboat. It is always a fun atmosphere. The food is basic Italian but everyone finds something tasty. Prices are fair. Mambo is a good choice for families looking for a nice dinner without spending big bucks.

  • Visited August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyoming
Top Contributor
56 reviews 56 reviews
38 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
“Rushed Service - hire more waitresses”
3 of 5 stars Reviewed August 13, 2012

We go to Steamboat often and like to eat at Mambo, but our last visit to this restaurant was dampened because of our server. We've had this person before and she is overly pushy. Granted they were seating a large wedding party, but we were in no hurry to order and told our server that was the case. She was put out after that, never checked back to see if we needed anything and was overly abrupt. After waiting a very long time, we ordered the Calamari which is an enormous serving for two people - wonderful flavor and perfectly cooked. We also had the night special which was tasty. I rarely complain about service because I know how hard it is to work in this business, but this person needs to take a deep breath, slow down and stop trying to get every order taken in five seconds or less - or maybe she just needs a day off. I realize it is hard to find good staff in a resort town, but they need to double up on nights when they know they are having large parties and regular service.

  • Visited August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mambo Italiano also viewed

 
Steamboat Springs, CO
 

Been to Mambo Italiano? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Mambo Italiano, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.