My family and I stayed in a two bedroom suite, which was very spacious and with a gorgeous view of the Gondula. Unfortunetly, the 'Front Desk' has no idea what customer service is. I even had to speak to the manager, Katherine, who was very rude and short when I spoke to her on the phone, plus she actually hung up on me! The 'Bell men' are very social and very nice. If you need anything, don't even bother with the front desk, go straight to the bell men. Gene was one of the guys working and was very helpful! Another downfall was the torn comforter and the blinds. It would have been nice to have had curtains to block the sun that was able to peak through the blinds when closed. And last, 'Chaps' has great food but slow service. Hope this helps for some of you researching this hotel..... Also, I really recommend "The Butcher Shop" for dining out. Great food and family owned. And "Strawberry Park Hot Springs" is a must see along with "Fish Creek Falls".



















