First off I would like to say that the staff is very friendly and was always helpful. The building is pretty new and we rented a studio for Christmas week to do some skiing. It's located close to the base at Steamboat, but is not close enough to walk as there really isn't a direct route to the base mountain. They do have their own gondola that links directly to the base of the mountain so that is very convenient. They also have 2 shuttle vans to take you wherever else you need to go. We ended up not using a taxi or the public bus the entire time we were there so that was a huge benefit for us. The town is only a few miles away so when you called them for a pickup they usually were there in less than 10 minutes. The room was nicely furnished with a comfy couch, bed, and half kitchen. I peeked inside some of the larger units and those are furnished similarly, but the kitchens were full kitchens and there was a lot more space all around. The studio was definitely big enough for two to relax and cook a few breakfasts. Our room had a gas fireplace that really heated the room up after a cold day of skiing. There are 3 hot tubs and a heated pool located on the main floor along with nice locker rooms to change or shower in. There was also a gym and game room we didn’t use, but looked nice enough with all the basics.
The down sides to this hotel is definitely the location. It’s not located near anything really. The shuttle service is great, but you do have to use it to pretty much go anywhere – stores/restaurants/etc. We were there at one of the busiest times of the year and still had less than a 10 minute wait each time so kudos to them for being quick at least. I would also ding them a few points by not having daily maid service. We were there a week and they only came twice. And then it was just to replace the towels and make the bed. I don’t think they clean the kitchen or tidy up the room as you would find in most hotels. I guess being that it is more of a condo-type place this may just be something we are not used to. We did have to ask to have the sheets replaced, but they did so when we asked. We paid around $450/night for the studio (cheapest option in the hotel for the week we were there) and for that price we do expect daily maid service. The last thing I would mention is the lack of decent cable options. Our TV had about 50 channels and there was no menu/guide so you didn’t know what channels were what or what was on. We’re used to having full cable with movie channels and a TV menu/guide for this price. Not a huge deal, but definitely something to think about. They did hook up a DVD when asked, but it would be nice if all the rooms had a DVD (and maybe an ipod dock). I would certainly expect it if I were to buy a vacation condo that was brand new. These are small details and we are comparing them to similar properties that we’ve stayed in around the world so take it as you will.
As for the mountain itself – we were not impressed. They had an unfortunate lack of snow during our stay and while they did make a ton of snow in the last month to “open” 120 trails as they claimed on their website in reality it was more like 40 usable trails and 80 dangerous, rocky trails. Christmas week is crazy busy and there were way to many skiers for the terrain. We tried to get money back for a few days, but the mountain just ignored us. They sell as many tickets as they can when they should have been limiting ticket sales to regulate the amount of people on the mountain like some other mountains do. We were told by the ticketing office that we shouldn’t bother skiing past 1pm as it gets too crowded, but there was no way they’d give us any money back on the tickets. They also said that once they open a trail they won’t close it no matter how many rocks are on it. I’m sure the mountain is much better with 10 feet of snow on it, but there are still many things that are strange with Steamboat. There are several points on the mountain where they funnel all the skiers to. This makes some of the lifts busier than they should be and it mixes expert skiers with beginner skiers. It was annoying to be on a lift that stopped every 2 minutes because some beginner skier couldn’t get on/off the lift. The seemingly new main gondola has a dozen stairs you have to climb down once you get off. Who designs a gondola that forces skiers to walk down stairs in their ski boots?? Even the main square at the base has steps everywhere and just seems to be a mish-mash of buildings with no clear design from the beginning. I’m not sure if there’s some long term design plans that we aren’t aware of so again take it as you will. Our impression of the mountain is small, but annoying details all around. None of them would warrant any mention by themselves, but combined…. my advice is to go to a different mountain!
The restaurants were a definite bright spot for the area. We ate at Café Diva (4 out of 4 stars), Bistro CV (4 stars), Mazzola’s (3.5 stars and CHEAP), Rio Grande (2.5 stars), and Steamboat Smokehouse (2.75 stars). All of the places gave healthy portions and some we even had leftovers. We also got pizza one night from Soda Creek which was decent. We mostly ate breakfast/lunch in our condo, but did eat on the mountain a couple days and it was good.
We rented skis from Ski Haus which seemed to have the best deal in town, but you do get what you pay for. After switching out my skis a few times there I gave up on them as they didn’t know how to tune a pair of skis for the icy conditions. I ended up at Fleischer Sport at the base of the gondola and they did a much better job. It was twice the price, but they know how to tune a pair of skis at least. I stopped by a bunch of other places and the lack of top quality skis during the busy season was annoying. Even Fleischer’s didn’t have a lot in stock to choose from, but I did get a pair I liked and had some fun on. If you’re not picky about your skis like I am you may find it easier to rent than I did.
All in all it was a decent vacation, but the mountain was a little disappointing for the amount of money we spent (over $1000/day for two people including lodging, food, skis, and lift tickets).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.