I'm a platinum preferred guest with Starwood and Diamond with Hilton - in short, I travel a lot and don't usually take the time to write a review unless the service was either terrible (almost never) or superlative. I'm pretty low-maintenance as it relates to business travel.
However, I felt compelled to write this simply because the short-comings of the check-in staff are so easily solved.
As I mentioned, I am a Platinum Preferred Guest with Starwood and am currently staying at the (at least) 1/2 empty Sheraton Steamboat. I'm staying in a "rack room". There is nothing special about this room - not even the view. Even though I am a platinum preferred guest and have stayed at this property at least 5-7 times in the past 2 years, I was asked "is this your first time at our property?". Furthermore, having stayed here several times before I am aware that there are MUCH nicer rooms than mine, yet I was not upgraded.
Were this a full hotel, I would fully understand. I don't expect an upgrade...especially when I check-in later than most guests (as I did last night). But, it's near empty.
Aside from the fact that Platinum benefits state that I'll be upgraded, it would have been an absolutely SIMPLE gesture of customer service to have said " Welcome back to Steamboat , Mr McCarthy. We appreciate your business. We've upgraded you to a mountain view room in recognition of your Platinum status."
I'm here for 1 night and am a "paying guest" (i.e. not staying on points). It would have cost absolutely nothing.
- Official Description (provided by the hotel):
- Perched on the Rockies, the Sheraton Steamboat Resort in Steamboat Springs, CO offers skiing, hiking, horseback riding, an 18-hole golf course, and more. We also have ski packages and on-site dining. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Steamboat Hotel Steamboat Springs
- Sheraton Steamboat Springs
- Steamboat Springs Sheraton