We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ski Trip” 4 of 5 stars
Review of The Westin Snowmass Resort

Save Saved
You added The Westin Snowmass Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Westin Snowmass Resort
4.0 of 5 Hotel   |   100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #5 of 16 hotels in Snowmass Village
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Ski Trip”
4 of 5 stars Reviewed February 11, 2013

We were a group of 8 having dinner at The Snowmass Kitchen Restaurant inside the Westin. The food was amazing and the staff really made you feel at home. We were greeted by the head chef who really wanted to make sure we were happy with food presented...and we were. Our server, Aimee, was VERY friendly and on top of her game. She made sure the appetizers and food were served timely and anticipated all of our needs and questions... Great job Aimee.

I will certainly come back!!

Ron Gaynor

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

330 people have reviewed this hotel

Traveler rating
    153
    89
    44
    27
    17
See reviews for
106
106
8
34
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 10, 2013

Great Location! - nice staff!- decor has been updated to appear modern but the building is old and showing signs of age (leaking vintage cracked toilet in our room - also would run during the night and flush itself periodically - we called it in to maintenance and they fixed but it started doing it again within a day - our friends room had the original bath tub that needed to be replaced - heating and air were loud and problematic through out the week - a standard report from guests in the hotel.) There was a coat rack on our wall that clearly had 5 hooks at some point - 2 were ripped out of the wall and had been patched instead of replaced resulting in a lack of storage space - why the two hooks hadn't been replaced is not clear as it seems this would be an easy fix - but apparently the hotel didn't care to replace them. Not enough elevators and they also need updating (slow and we were stuck in one at one point when it decided to stop working with the door half way closed - we squeezed through the opening to get out but it was then out of service the next day resulting in long lines). The property is too large for the elevator capacity so if the hotel is fully booked be prepared to wait or take the steps with your ski boots on!! Housekeeping is very inconsistent - room was made up each day - but sometimes not until 4 or 5 pm - (sometimes we received two towels, sometimes 4, sometimes soap and no shampoo -sometimes the other way around -same with the bottled water, cups, glasses and coffee/tea, sugar, cream etc provided - could never be sure what you'd come back to and often had to put a call in for missing items to be replenished). Maintenance had a strange habit of refilling one of the two outdoor hot tubs with cold water and chemicals just in time for apres ski - resulting in everyone jamming into the one tub that was hot - why they would do this in the afternoon rather than the morning was a mystery to all of us. They also didn't seem to concerned about salting the area around the hot tub so watch your step - saw two guests slip getting out - one hitting the ground scrapping her elbow when she fell. Westin may have miscalculated this on in thinking that the slick interior renovation would be enough to cover the building and systems issues.The staff is very nice and seems they are trying - but I expect more from Westin - they are really going to have to step it up to bring this property up to the standards Westin guests are accustomed to.

Room Tip: the hotel is very spread out - we were on 7th floor - it's a long trip from the lobby and ski va...
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamaal S, Director of Rooms at The Westin Snowmass Resort, responded to this review, February 27, 2013
Hello Milo. Thank you for providing us with this review of your recent stay. We sincerely apologize that the condition of the building did not meet your expectations. We have shared your feedback with our operations team, and are using it to assist us in improving our services. It is apparent that we had many opportunities with you and your friends who also stayed with us. i would be happy to speak to you directly about your concerns. Feel free to reach out to me directly to discuss these opportunities. Your feedback is very important to us. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 9, 2013

I must say I was very skeptical of the service and hospitality I was going to get before I came based on the early reviews. Service was pretty good. I requested 3 things and 2 of them were taken care of right away. I wanted a room that was close to the slopes since I heard it could be quite a hike if you were on the top floors and in the back. I also had to book my room on two reservations since I used points and also paid in cash. Because of this I wanted to have the same room during my entire stay. The last request was that I wanted a microwave in the room. I emailed the hotel a week before my stay and asked for these requests. They were very prompt in replying back and said they would do their best in terms of keeping me close to the slopes and getting a microwave. They said it shouldn't be a problem keeping me in the same room for my entire stay though. We checked in early (8am) and our room was ready and they were able to give us the same room for the whole stay. They also were able to give us a room on second floor which was super convenient since it is close to the slopes and also that is where the hot tub and pool is located. I had requested the microwave the night before and also when checking in and they said they would try and bring one to the room, but we never saw one and nobody let us know that they couldn't give us one. No big deal, but it would have been nice if someone told us we wouldn't be getting one. The ski valet was awesome as you just dropped your skis and boots off and they are waiting for you in the morning and the boots are warmed up. When you come back you drop them off again and now your shoes are warm also. I asked if I could get a lift down to the local market to pick up some food and they drove me down and even waited for me to finish my shopping and then drove me back. The first day of skiing we came back around 3:30 and house keeping was cleaning our room. No big deal for us since we just came back to drop some gear off and then went to go get some drinks. The other days the room was cleaned by the time we got back. The elevators are really slow. We were on the second floor so we ended up using the stairs a bunch of times because we got tired of waiting. Overall our stay was quite enjoyable and I think that they have worked out a lot of the kinks I read about since they opened.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 9, 2013

Well apointed rooms, nice lobby area. Awful showerhead and crowded bathroom space.Whomever is running the in room dinning service has no idea what they are doing. Staff do not know what is on the menu, it is delivered in extremely tardy fashion, and when everyone in the hotel is aiming to hit the slopes early this matters.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, February 11, 2013
Hi Dora, we appreciate your taking time to reach out directly to management regarding your poor experience with room service during your current stay. I have spoken to our food and beverage director who indicates he has spoken with you directly and believes we have provided satisfactory resolution to your issues. If not, please contact me directly. We are constantly working to improve our services and really appreciate the opportunity to address while a guest is in house versus to follow up after departure. Thanks you for that opportunity and I do hope you have great remainder of your stay here at the Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 5, 2013

My wife and I spent 3 nights along with another couple at Westin Snowmass. The ski-in/ski-out and the ski valet spoiled us and we don't want to go back to the old way of driving to the mountain and lugging ski's every day. We picked up our equipment in the morning and dropped it off in the evening. The room was quiet and comfortable. We asked for a humidifier since the air is so dry and room service quickly came and set it up. No problem, no charge.
I noticed how every employee I came in contact with either in the hotel or on the mountain was very friendly and seemed to enjoy their job. I mentioned this to the car valet (who is from Chile) and he remarked that he agrees and calls this his "happy place". He even told me how much he enjoys working for Starwoods. Quite an endorsement.
Of course, it didn't hurt that both the snow and weather were great.
We plan to come again with our adult children.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, California
2 reviews
5 of 5 stars Reviewed February 5, 2013

The former Silvertree Hotel in Snowmass has been given a terrific new chapter with the recent renovations and upgrades, not to mention the 'step up' on service provided by the Westin brand managing the property. we found the rooms to be clean and comfortable with nice decor. The common areas such as the Lobby and new restaurant felt very comfortable and look great. The food at Snowmass Kitchen, the on-site restaurant, was very, very good! My wife and I recommend this resort hotel to everyone interested in staying slopeside in Snowmass at a first class environment.

Room Tip: Anything facing the mountain is an excellent choice!
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCurnow, General Manager at The Westin Snowmass Resort, responded to this review, February 9, 2013
Hello Navy B B! Thank you for taking time to post your experience at the new Westin Snowmass Resort! Glad you enjoyed the service and the remodel to the former Silvertree! Also, fantastic that you enjoyed our new slope-side restaurant the Snowmass Kitchen! Chef's Ronnie Sanchez and Jami Flatt are doing a great job! Please return and thanks again for posting this review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 5, 2013 via mobile

An upgrade inside in appearance but not as functional only 3 drawers in the room which is really limiting if you are here to ski. Alo no laundry facilities which is really disappointing if you are here to ski for more than a few day.
Business center has only two computers. No notepads or phone books in room. Also had the ugliest lamp in the room that blocked some of the view out the widow. Ski valet shop well staffed but you can ' t charge to your room and they don't arrange to tune skis.

Staff were numerous and courteous.


Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Snowmass Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Snowmass Resort

Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Phone Number:
Location: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Snowmass Village
#4 Ski-In / Ski-Out Hotel in Snowmass Village
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Snowmass Resort 4*
Official Description (provided by the hotel):
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Starwood, Travelocity, Tingo, BookingOdigeoWL, Hotels.com, Priceline and Venere so you can book your The Westin Snowmass Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village

Owners: What's your side of the story?

If you own or manage The Westin Snowmass Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.