I hope my comments are posted with his......
Of course Mr. Enenkel fails to mention that fact that when he came to see me at the front desk he swore at me, yelling at the front desk in front of other guests staying here. I waited 20 min to call him in his room, we offered a different room, poolside, but on the second floor. He hung up on me that time.
He was at the front desk asking to be moved at 9pm on two different occasions without attempting to see me during business hours. He was far from polite with the front desk staff.
He emailed us before his arrival attempting to blackmail the reserervatiosn dept, by threatening to write a bad review even before he arrived. What I explained to Mr. Enenkel is that international travelers, that book through an International Tour Operator pay a run of the house rate, and that we usually have a price difference for the upper and lower levels. This was the only thing about price we discussed. He asked for an upper level room and I was able to give that to him, unfortunately it was not on the pool side for the building. I made my best attempt to give Mr. Enenkel the best room possible, we do for EVERY ONE of our guests, whether they book directly or with a travel agent or wholesaler.
What he has written below is a LIE, this man did not get what he wanted and expects better that ANYONE else who is staying here.
I also did some research to all the other 20 rooms staying on that side of the Pokolodi Lodge and they understand that snow plows, buses and traffic are things not in my control.
I never stated to Mr. Enenkel that Germans or ANYONE is treated any differently at our establishment. He has been rude over and again to the front desk staff.
Dave Mercatoris
Pokolodi Lodge
General Manager







