My fiancé and I stayed here for two nights in a queen deluxe room around the July 4th holiday. For starters, the price of the room was extremely reasonable for the area. Typically I take this to mean that something must be off with the place, service, cleanliness etc. Not at all! Our stay was absolutely wonderful. Upon checking in, we found that our room would be on the lower level (by the pool area). I asked if we could instead have an upper level room and immediately the front desk staff found another room for us. The girl at the front desk was very friendly and more than accommodating. Our room was very large, clean and even included a pull out couch! We came back to our room the first afternoon to find an extremely nice bottle of champagne on ice with two glasses for us. We had just got engaged three days prior and found out that my boss was the one behind our nice surprise. After a phone call to my boss I found out that when she called the hotel to plan this, they did not have champagne. Instead of stopping there, the hotel staff member she spoke to went out of their way to suggest that she purchase the bottle from a local liquor store and they would personally walk and go get it for us. WOW is all I can say. Whomever this staff member was, thank you so much for going above and beyond to accommodate this request. This type of customer service is hard to come by and we really appreciated that.
The hotel was in a great location, very close to local restaurants and shops and literally located directly on the mountain. We were thrilled with our experience, especially considering the price. We have already talked about coming back during the ski season and can't wait to enjoy the beautiful fireplace and lobby. Thank you again for a top notch stay, you really made our vacation in snowmass a great one!
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- Also Known As:
- Snowmass Mountain Chalet Hotel Snowmass Village
- Snowmass Village Mountain Chalet
- Hotel Snowmass Village