Booked online and the banner said "Deluxe King Room, Mountain View". Arrived and was placed in a valley view room. Was told by the front desk that no other king rooms were available despite it being a slow off season period. We also discovered that our room was located above the receiving door for the kitchen and the Food Service truck has their delivery at 4:30 AM on Friday morning. So much for sleeping in!
The website mentions “newly remodeled rooms” which is not exactly accurate either. You could tell improvements were done, but it has probably been two or three years ago. Our room #728 had a comfortable king bed, and was small (less than 300 square feet) with worn interior décor, carpets and scuffed up paint. The biggest problem was the single window was about 48 inches wide. There were heavy curtains that only opened half way, and obscured any view. My wife had a brilliant idea to use one of her belts to tie back the curtains which helped a little. The best view of outside was sitting in the center of the bed. No sliding door and no balcony like we anticipated.
The property is generally clean and picked up, but looks like it has seen years of hard use. After arrival, we also learned that on September 23rd pretty much the entire Village had shut down until Thanksgiving. Only three places to eat and one sporting goods store to shop at made for a pretty boring time. Thank goodness the Hotel's restaurant called Artisan was still open and was running a special - 50% off wine and appetizers. However, at dinner the main dishes were expensive and missed the mark. They also have a full bar and served a breakfast buffet for $14.95 that was a decent value.
We meet another couple in the bar that mentioned they were in a “mountain view king” and were checking out the next morning. I was at the front desk bright and early the next day to see if we could move. Kate offered to have the staff move our things, while we were in Aspen for the day, which was nice. The second room #625 had a much better view, facing the pool, but was still small with the same little window. At least the bed was on the opposite side and you could walk up to the window and look outside. Best part it was quite!
There was a newer workout room, pool, & hot tub behind the Hotel. They had free WI-FI and free self parking just across the street. The hotel also offers a free local shuttle service and there is a RFTA bus stop out front. The walk to the Village or Base Area however is a moderate distance and steep in one direction. This would be more strenuous if you were lugging ski gear.
For a quieter room request one on the back side of the building facing the pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to leave your comments and feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future.
I apologize that the location and view from your first room did not meet expectations, however I am glad we were able to accommodate you in another room that provided what you were expecting. The rooms that have a sliding door and balcony are the Suites. We are currently reviewing all our online descriptions to ensure they accurately reflect information about the hotel, rooms, and suites.
I am glad that you enjoyed the buffet breakfast, as well as the wine and appetizer specials at The Artisan Restaurant. I have shared your comments about your dinner experience with the executive chef so he may review with his team.
I hope you will give us the opportunity to welcome you back to the Stonebridge Inn and Snowmass Village at a time of year that has more activity so you can enjoy all that the hotel and area have to offer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.