Due to the very slippery floor, I fell down in the lobby, on my way out of the Hotel. I was taking my youngest daughter to the Snowmass Village transfer when the accident happened. Such accident caused me back injuries that have been restricting my movements ever since.
As an architect in Brazil, I am familiar with the various types of materials to be used as floor covering and I understand that the material used in the Hotel lobby is totally inadequate. Considering that the lobby is also passage for many skiers who want to take the transfer to the village, the material used is very slippery, especially when wearing ski boots. In addition, there was no sign warning the guests about the slippery risks at the time.
I did not receive any assistance from the Hotel staff at the moment of the accident. Fortunately, I was helped by two guests who were there at the time. Even later, when I was already in my room, despite my attempts to contact the Hotel management, I did not receive any additional assistance.
Based on my doctor’s report and on the additional medical exams that I was submitted in Brazil, including x-ray and tomography, besides the existing bruises and the pain that I have been suffering, I had lesions in my 9th and 10th vertebrates.
My doctor restricted me from my professional activities for the period of three weeks, which has caused great loss. In addition, I was not authorized to practice any physical activity and was recommended to avoid sharp movements.
The conduct of the Hotel in the current case has been totally unacceptable. Hotel staff acted negligent and I was promised to be contacted by the Hotel’s General Manager, but after more than 30 days, I have no answer yet!
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village