I have been to the Viceroy many times. Each time flawed by something....slow restaurant service, warm prosecco, confusion with spa appointments, restaurant and front desk staff being chilly, generally unreceptive staff, and the final straw...the very rude parking attendant. He actually accused me of lying to him? He was obviously disgruntled about something and chose to take it out on me, in front of other jaw dropped guests at the front-side of the hotel? I had just left the spa after a relaxing treatment and was met with this on edge young man saying that I lied to him about my schedule of being in the hotel that day, and that I was not ever allowed to park there again...kind of like a parking attendant bouncer. Even the other very efficient bellmen were looking a bit confused. I still really don't know what he was going on about, and it is still quite disturbing why a parking attendant would say anything remotely like this to any guest, nor treat them anyway other than warmly and courteously.???? I really began to believe he had something else going on in his life, and thought it best to leave instead of investigate and made a call to the front desk manager, and also the General Manager. Both were minimally responsive and only mildly apologetic. He said that he would check with the parking attendant/valet what happened...? He offered his assistance in the future if I needed any reservations made...? WHAT? ..For a hotel trying to break into the "Local" appeal, (I am a local and am with Guest Services at Aspen Snowmass), the prognosis is grim...I will not return to, nor can I recommend this huge monstrosity that looms over Snowmass Village with its big, empty restaurant, sparse unprofessional staff, confusing spa protocol, rude dictatorial parking staff, and idle real estate staff in the lobby. It really is a physically beautiful property with comfy rooms, lovely restaurant, and great ski access. BUT, they really need a new team of professional, united, and warm staff to give the Viceroy some soul. The Little Nell, St Regis, or Jerome blows this place out of the water. They really concentrate on the guest, AND the guest returning again and again........
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village