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“Got better” 5 of 5 stars
Review of Viceroy Snowmass

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Viceroy Snowmass
4.5 of 5 Resort   |   130 Wood Road, Snowmass Village, CO 81615   |  
Hotel website
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Hotel amenities
Special Offer
Complimentary Nights
GreenLeadersGold level
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Got better”
5 of 5 stars Reviewed February 17, 2013

We liked this hotel very much. First we were given a room we didn't love but then we moved to a bigger room wich we really loved. Big and very comfortable. The whole viceroy experience was great. The rooms are like apartments but with everything a hotel has to offer. Great service. thanks Wes at the front desk.Ski in ski out at its best.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Thank you for taking the time to write a review about your most recent stay with us here at the Viceroy Snowmass. I am so happy to hear that my team was able to accommodate a room move to make your stay more comfortable. We hope to welcome you back very soon!

All the Best,

Hugh Templeman
General Manager
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397 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Rio de Janeiro, RJ
Top Contributor
150 reviews 150 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 17, 2013

I've been many times (more than 10) to Aspen/Snowmass and the Viceroy has been the best stay ever. Very conveniently placed a little away from base village still ski-in/ski-out. The apartments are large and have all utilities to make you feel home, but with all extra amenities a nice hotel can provide. Personnel is very polite and willing to help. The fireplace area is the place to see and be seen in Snowmass. Expensive, but worth for avoiding the very noisy and crowded condos in the area.

Room Tip: It does not matter what side of the hotel you choose the view is nice anyway, although rates are di...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
What a compliment to receive from someone who is so familiar with the area! Thank you very much for such a wonderful review, I am thrilled to learn that we have made such a lasting impression with you and your family during your recent stay. We can’t wait to have you back with us soon!

All the Best,

Hugh Templeman
General Manager
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Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

We came up to do a run in the mountains and found a room at the Viceroy. We were not familiar with this hotel chain, but we gave it a try. I'm so glad we did! It's a green hotel and they give you a water bottle when you check in. Everyone was so nice and helpful. The rooms are like a little condo. We had a kitchen, den and bedroom. I think this is easily one of the nicest hotels I've stayed in. After staying at this hotel we only look for Viceroys when we travel now. I can't wait to stay here again.

Stayed August 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Welcome to the Viceroy Snowmass and the Viceroy Hotel Group! I am ecstatic to hear that your stay here with us in Snowmass has inspired you to explore our other amazing properties in our portfolio. Thank you for taking the time to write such a lovely review about your stay. We hope to have the pleasure of welcoming you back to the mountains very soon!

All the Best,

Hugh Templeman
General Manager
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1 review
5 of 5 stars Reviewed February 15, 2013

My boyfriend took me to the Viceroy Snowmass for my birthday weekend. The one bedroom room was perfect, with double-sided fire place and soaking tub. We ate at the in-house restaurant 8K which boasts and exciting and delicious menu. We were greeted by kind and polite people who are clearly pros in the hospitality business. We felt taken care of from arrival to departure. The ski valet is especially convenient and a true luxury. Make sure to have a glass of prosecco in the outside hot tub. Nothing could be better!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Happy Birthday!! I am delighted to hear that you had such a wonderful birthday weekend while staying with us at the Viceroy Snowmass. I could not agree with you more about experiencing out slope side and pool side area, Nest, while relaxing in one of our hot tubs with some celebration bubbles! Perhaps we can become part of your annual birthday celebration! We look forward to welcoming in another year with you shortly.

Warmest Regards,

Hugh Templeman
General Manager
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London, Canada
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

Rooms beautiful, clean & well serviced. Ski valet & "free" shuttle service excellent. But the unadvertised $30/night "resort fee" is a rort & insult when rooms are already quite pricey; it should be rolled into the room charge.

Concierge was hopeless, often not available. They refused to book a restaurant for us, saying that they "knew" it was fully booked. We rang the restaurant ourselves & booked a table easily.

The 8K Restaurant was nice, but the greeter arrogant. We were initially refused a table as they were "fully booked" because "we're the only nice place in town to eat so everyone comes here". They found us a table due to a "cancellation" anyway; the restaurant never went over half full.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input that we can continue to improve so as to ensure the ongoing satisfaction for our guests. Please feel free to contact me directly if I can further assist in any way.

Best,

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 13, 2013

My first stay at a Viceroy was the Viceroy Anguilla. It was lovely! Very spacious, and great amenities. For that reason, I had high hopes for the Viceroy Snowmass. From the exterior, it looks a lot like The Peaks in Telluride, but it is new of course. I booked a 2 bedroom residence at $2150 a night. The residence is a small suite. It is a crowded space for 4 people. Fortunately, I am with family. I have stayed at many of the condo complexes in Snowmass at significantly lower prices. Given the size of this "residence," I would not stay here again. Yes, it is newer, and has higher end finishes, but what good is that if your party is crowded into a small space. Lesson learned, I will rent a house or condo next year.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input that we can continue to improve so as to ensure the ongoing satisfaction for our guests. Please feel free to contact me directly if I can further assist in any way.

Sincerely,

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
88 reviews 88 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 12, 2013

I have stayed a few times at hotels that were or are part of the Viceroy chain, so I knew what to expect and as always they delivered. I was lucky to be here for Thanksgiving, when was still quieter and the beginning of ski season.

The hotel is still quite new, and tastefully decorated, cozy and not very posh. I had a studio, and though the bedroom itself was a bit smaller than other mountain hotels I stayed in (but still nicely sized), the bathroom was awesome, with a large tub and great shower, with lovely full sized bath products. The room was tended twice a day, and it was great to get back at night with the humidifier replenished and on (it was a bit noisy, but much needed in dry Colorado).

I had breakfast every day at the hotel (delicious food, huge portions!), and dined a few times in the restaurant, and really enjoyed the service and friendliness of the staff. The food here is better than in a few of the fancier restaurants in Aspen, though the menu is relatively short, and the wines on the list were really good, even by the glass.

The ski valet at this hotel is the best I ever had. Super friendly and very knowledgeable, they tuned my rentals quite well and always helped putting the gear on. My special thanks to the manager and the young folks who help him around. Ski in/out facilities are heaven for a beginner!

The hotel is quite close to Aspen airport (only 7 miles), and quite convenient to the base of the mountain. The hotel offers shuttles and the free bus to Aspen is 5 minutes away. Snowmass is the best resort for beginners in the Aspen mountain compound, but as mentioned by others there is limited shopping and eateries in the nearby mall (which anyway closes early), which means that you will likely be going to Aspen village or drive around to look for some action, and at least by bus it's a half hour bus.

I'd definitely stay here again when I come back to this area. Though it's nice to enjoy the village of Aspen, I 'd not fancy getting up earlier and driving or getting a shuttle to ski in Snowmass. Even in the summer, this is closer to the good bike trails and the landscape is breathtaking.

Room Tip: Get a higher floor for a nicer view.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, February 19, 2013
Welcome back to the Viceroy Snowmass! I am delighted to hear that you are familiar with our brand and have experienced some of the other properties in our portfolio! Thank you so much for taking the time to write about how much you enjoyed your stay and all the amenities we have to offer! Perhaps we will be able to welcome you back for another round of skiing before the season comes to a close.

Warm Regards,

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Viceroy Snowmass

Also Known As:
Viceroy Snowmass Hotel Snowmass Village
Viceroy Snowmass Hotel
Address: 130 Wood Road, Snowmass Village, CO 81615
Phone Number:
Location: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Snowmass Village
#1 Business Hotel in Snowmass Village
#1 Family Hotel in Snowmass Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Viceroy Snowmass 4.5*
Official Description (provided by the hotel):
Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more   less 
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