I have stayed a few times at hotels that were or are part of the Viceroy chain, so I knew what to expect and as always they delivered. I was lucky to be here for Thanksgiving, when was still quieter and the beginning of ski season.
The hotel is still quite new, and tastefully decorated, cozy and not very posh. I had a studio, and though the bedroom itself was a bit smaller than other mountain hotels I stayed in (but still nicely sized), the bathroom was awesome, with a large tub and great shower, with lovely full sized bath products. The room was tended twice a day, and it was great to get back at night with the humidifier replenished and on (it was a bit noisy, but much needed in dry Colorado).
I had breakfast every day at the hotel (delicious food, huge portions!), and dined a few times in the restaurant, and really enjoyed the service and friendliness of the staff. The food here is better than in a few of the fancier restaurants in Aspen, though the menu is relatively short, and the wines on the list were really good, even by the glass.
The ski valet at this hotel is the best I ever had. Super friendly and very knowledgeable, they tuned my rentals quite well and always helped putting the gear on. My special thanks to the manager and the young folks who help him around. Ski in/out facilities are heaven for a beginner!
The hotel is quite close to Aspen airport (only 7 miles), and quite convenient to the base of the mountain. The hotel offers shuttles and the free bus to Aspen is 5 minutes away. Snowmass is the best resort for beginners in the Aspen mountain compound, but as mentioned by others there is limited shopping and eateries in the nearby mall (which anyway closes early), which means that you will likely be going to Aspen village or drive around to look for some action, and at least by bus it's a half hour bus.
I'd definitely stay here again when I come back to this area. Though it's nice to enjoy the village of Aspen, I 'd not fancy getting up earlier and driving or getting a shuttle to ski in Snowmass. Even in the summer, this is closer to the good bike trails and the landscape is breathtaking.