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“New Year in Snow Paradise” 5 of 5 stars
Review of Viceroy Snowmass

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Viceroy Snowmass
4.5 of 5 Resort   |   130 Wood Road, Snowmass Village, CO 81615   |  
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Hotel amenities
Announcement
Cyber Monday – December 1
Ranked #1 of 16 Hotels in Snowmass Village
GreenLeadersGold level
University City, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“New Year in Snow Paradise”
5 of 5 stars Reviewed January 3, 2013

Top skiing, top staff and amazing food!!!! My wife, 12 year old, and myself enjoyed New Years week here. The GM and his staff were on point every minute. Kudos to the valet for arranging all the transportation with no wait. Ski slope staff is second to none. We have never had the service at a ski resort in our 30 years of skiing. You have to come and see for yourself. I could tell you about them helping my son put on his boots every day or how they carry your skis and poles to the slope for you, but you would not believe it until you saw it. The hotel will be our new home away from home when skiing. Cheers

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, January 23, 2013
Thank you very much for taking the time to write such a wonderful review about your recent stay with us and how we far exceeded your expectations! I couldn’t be more proud of my team for “creating lifelong memories” for you and your family during your holiday stay here at the Viceroy Snowmass. I trust that we will see you return to Snowmass very soon for another wonderful stay.

Happy New Year!

Hugh Templeman
General Manager
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453 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
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English first
Boulder, Colorado
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 31, 2012

We have stayed at this Viceroy several times now. It can be a bit pricey but it is nice to have many of the Viceroy conveniences including covered parking, ski storage and friendly assistance putting your boots on, setting up your skis for the first run, 100% ski in/ski out (no poling; ski down about 50 feet to a lift to start the day), free shuttle to Snowmass village (eat at Il Poggio), hot tub and pool, very good on-site restaurants. The fitness room is very average but has the basic machines. There is a daily resort fee of $30 on top of your room rate - just to be aware. They indicate this covers the coffee, wifi, and your welcome water bottles. Convenience and friendly service seems to be the theme along with nicely designed/appointed rooms.

Room Tip: Some rooms have refrigerators and mini-kitchens if that is helpful to you.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, January 23, 2013
Welcome back and thank you for taking the time to write about your experience here at the Viceroy Snowmass! It thrills me to hear that our ski valet has made such a lasting impression on you and your family, making all that much easier to get out on the slopes for the day. We look forward to welcoming you back to the mountains in the very near future!

Happy New Year!

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 31, 2012

The best trip ever! My wife and I have a family of 5 children 16 to 7 years old, all skiers. The ski valet made skiing an absolute pleasure. Fast friendly service renting skis and picking them up each morning. The even help you put your ski boots on and off! We had 2 adjoining rooms, we had a full kitchen, washer dryer and plenty of storage space for all our ski stuff. The rooms were quite, clean and very comfortable. The food was amazing, the staff was friendly and courteous. We will ski there again and we highly recommend it.

Room Tip: All the rooms are awesome!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, January 23, 2013
I am absolutely delighted to hear how much you enjoyed your family ski trip at the Viceroy Snowmass over the Christmas holiday and that we were able to “create lifelong memories” for you and your family! Thank you so much for writing about your experiences with our ski valet, room amenities and restaurant offerings. We look forward to welcoming you back for another family visit very soon!

All the best in the New Year!

Hugh Templeman
General Manager
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los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 29, 2012

It seemed to good to be true. A ski in ski out Viceroy in Snowmass. When I think of Viceroy I think super hip, great service and excellent vibe. The Palm Springs Viceroy is possibly my favorite hotel in the world and I stay at a lot of great high end hotels. Sadly, Snowmass Viceroy just misses.

Here's the plus sides. Location location location. Great ski in/ski out. Sadly, like almost everything else in the hotel, she ski service misses. The rentals is overpriced and not top of the line unless you want to pay even more and the staff is undertrained and very very unorganized and also they are short on people especially in the holiday season. The other great thing is the Mercedes and awesome driver who will drive you all over Snowmass. Sadly, though, they won't take you to Aspen. Basically those two things are the only excellent things I have to say about the hotel, all else is mediocure to poor.

The restaurant is HORRIBLE. The overall service is totally lacking. They are very very understaffed. Some staff are nice and helpful, others are out to lunch and verging on nasty. The spa is a joke and the gym is even worse. The pool are is so so, and again no one to take your apres ski drink orders and the jacuzzis are way too small and not hot enough. Just like everything else in the hotel -- slightly off.

The rooms are so so. Beds not the best, not the worst, Bathrooms not the best, not the worst.

Would I do it again? Maybe if the price was right. If you can stay here cheaply and not have too high expectations, go for it. If you're looking for a great spa, great bed, hot pool and excellent service, go to Deer Valley!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, January 23, 2013
Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible.
Clearly there were some issues that we fell short on during this visit. I would like to personally apologize for the issues you experienced in our restaurant and poolside. I look forward to you contacting me personally.

Sincerely,

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinatti, OH
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 26, 2012

I spent couple days at the hotel with kids and it is the best hotel we have had the pleasure to stay in. I have been at best hotels in Vegas and NYC and Viceroy Snowmass easily beats them. Staff is very friendly, rooms are stunning, clean and with top notch appliances, bed is very comfortable. Can't wait to plan a trip again and will definitely be at the hotel again.
Highly recommended.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, December 27, 2012
We can’t wait for you to plan your next trip with us either! I am so happy to hear that you and your family had such a wonderful time during your stay with us here at the Viceroy Snowmass. Our well appointed room amenities and superb staff have made quite the lasting impression on you and we truly look forward to welcoming you back to the mountains.

Wishing you a wonderful new year!

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, VA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

If anyone has been to S. Korea or Japan, they would have experienced customer service at the highest level. I have been to 5 star hotels and resorts in the USA but none came close to customer service to S. Korea or Japan as Viceroy at Snowmass. Our family was there for spring skiing from March 10 - 24, 2012. There was a problem with our 2 bedroom suite and they were quick to resolve the problem. In the morning, our skis were already outside by the slope, when we came in end of the day, there were people to take our skis as we came in. We enjoyed Nest Lounge for their service, food -- especially their happy hour for half priced appetizer. We were sad to go back home after being spoiled at Viceroy.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, December 27, 2012
I am overjoyed to hear that you and your family felt “spoiled” while you were staying with us here at the Viceroy Snowmass during your spring skiing trip in March! I am very proud of my team for exceeding your expectations and creating life long memories for both you and your family. I hope to see you back this year to enjoy more of our world class skiing and wonderful amenities here at the Viceroy!

Best wishes in the coming year!

Hugh Templeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 8, 2012

My family and I just got back from Snowmass, we really enjoyed our stay in this beautiful and cozy hotel, we stayed in a penthouse suite (8th floor), we had a top notch very complete kitchenette, we even had washer and dryer.. the bathroom was very spacious, the bed was absolutely amazing and we had a little but beautiful balcony. We had the most pleasant stay in this hotel. The staff at the Ski Valet (all the guys and girls) and the doormen were extremely friendly and willing to help at all times. This is the kind of hotel you just don't want to leave. Thank you for making our vacation so perfect, a week wasn't enough. The Pool area is very nice, Gym is very well equipped too. There is a small shopping place with a grocery store (5 minute walk) and the Ski Village which is also a 5 minute walk away, but the staff is always willing to give you a ride if you need it. The Ski Valet will store your skis and boots for the evening, so it's really convenient. They also had a turndown housekeeping service, which is also very convenient. They greet you with coffee in the morning the best apple cider in the afternoon. I would highly recommend this hotel as one of the best we've been to.. Thanks again for your hospitality .. Mr & Mrs Davila

Room Tip: We stayed on a Penthouse suite and we loved it ... We had a very complete kitchenette, equipped with...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, December 27, 2012
Thank you very much for taking the time to write such a lovely review about your stay with us here at the Viceroy Snowmass, we truly appreciate your valued feedback! We are thrilled to hear that our many room and hotel amenities have exceeded your expectations and made for such a relaxing, comfortable stay. We cannot wait to welcome you back!

All the best in this new year!

Hugh Templeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Snowmass

Address: 130 Wood Road, Snowmass Village, CO 81615
Phone Number:
Location: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Snowmass Village
#1 Ski-In / Ski-Out Hotel in Snowmass Village
#1 Family Hotel in Snowmass Village
#1 Spa Hotel in Snowmass Village
#1 Green Hotel in Snowmass Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Viceroy Snowmass 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more   less 
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Also Known As:
Viceroy Snowmass Hotel Snowmass Village

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