Stayed here with my husband & 2 small children for 2 nights for a family wedding. (Our extended family also stayed here and ended up loving his hotel so much, they extended their stay here!) This was our first trip to the Vilano Beach area...as well as this hotel. I certainly hope it won't my last! What an absolutely charming area...and a beautiful hotel! Upon arrival (before 3 PM)... our room was ready.. and it was huge! 2 queen beds with lots of room to spread out. Kitchenette area with a fridge, microwave, & sink area... was such a nice added bonus. Room was clean, beds were very comfortable, and the little extras like the in-room safe, iron/ironing board, hair dryer...just made our stay so convenient.
Breakfast was fantastic! Eggs (sometimes even omelettes), bacon, bagels, waffles, cereals, coffee & juices. Had the best time just sitting in the lobby in the morning with family, enjoying our coffee and a little breakfast. All included, and we didn't have to waste time driving around to find somewhere to eat!
The pool area and courtyard areas are beautiful. Beach is just a walk through the parking lot away! Across the street on the other side is a lovely little shopping complex with a great pizza place, supermarket, & even a hair salon. What else could you possibly need while on vacation!?!
If I had anything negative to say at all... it is minor... and would be 1) the carpets in our room definitely had a musty smell to them. Obviously, this is a hotel located at a beach, so the humidity is higher...but I think a shot of carpet deodorizer each day when the room is cleaned would definitely keep the moisture/mildew smell in check. And... 2) the pool bar hours... maybe I just didn't know the set hours it was open, but we were at the pool from 10-1:30 on the Saturday we were there, and it didn't open at all while we were there. Thought it was a little odd the pool bar wouldn't have opened up at least by Noon on a Saturday. So that's it... just would've been nice if the pool bar had been open a few more hours during the day we spent at the pool.
And finally, a couple quick comments on the Vilano Beach area. What a beautiful, quaint little area... with some of the friendliest people I've ever met anywhere. My family & I visited the pizza place, hair salon, several local restaurants, and the supermarket across the street from the hotel. One day we called the pizza place across the street and asked if they would deliver to the Hampton Inn across the street. They told me they don't normally deliver until 4 PM...but they walked our order over, and even brought it right to the pool area for us (complete with a bag of plates, napkins, & condiments)! You don't find service like that very many places. The hair salon was able to fit my mom, sister, & I for pre-wedding styles...and did a fantastic job!
The town of St. Augustine itself is lovely with lots to see & do...but when I return to the St. Augustine area, I won't stay anywhere else but the Hampton Inn at Vilano Beach. It is the PERFECT place to stay for relaxation, fantastic amenities...and outstanding customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wow! Thank you for staying with us and for your fantastic review of our hotel! We are thrilled that you enjoyed your time here so much and are delighted that you have discovered our little corner of the world. I am happy to let you know that we have just completed a renovation of our carpets and all of it has been replaced!
We hope you will return to see our upgrades and enjoy some more time on Vilano Beach!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.