The author of the review entitled "not quite up to speed" nailed it. This Hampton Inn is lacking from a managerial and quality standpoint. I too had no wifi in my room (on my first stay) and had to sit in the lobby to use my iPad. The person at the front desk told me that some rooms had wifi and I asked to be put in one of those rooms during my subsequent stay (2 nights later). That same employee encouraged me to write this review and complain to Hilton (the parent company) because he was so sick of hearing people complain about the wifi and hoped that the negative reviews would get management to address the issue.
On my second stay, I was put in a room with wifi, but the room was directly across from the ice machine and I had requested not to be near vending/ice. As a Hilton HHonors Gold member, these requests are always met--not this time. When I asked to change rooms, no can do b/c the hotel was booked solid. So, I got to hear people going for ice all night long. To make matters worse, the walls in this particular room were EXTREMELY thin. We could hear every word spoken by the family of four next to our room, and I do not think they were talking particularly loudly.
I requested a refund for this 2nd stay, as I was kept up all night between the ice machine and family in the room next to us. Management would not give me a refund (saying they were not able to from their end, which is a lie), and referred me to Hilton HHonors. So I called Hilton HHonors to complain and they said, per their policy, that the hotel had to contact me and agree to issue the refund. They said the hotel would call me within 3 days. I waited 2 weeks. They never called (when I called Hilton HHonors back, they gave me the credit, apologized for the hotel, and gave me bonus HHonors reward points for my inconvenience).
In sum, if wifi, thick walls, and good customer service are important to you, find somewhere else to stay. Otherwise, this is your typical Hampton Inn.
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- Also Known As:
- Hampton Inn & Suites Salida Hotel Salida
- Hampton Inn And Suites Salida