Let me start by saying I am a Gold Hilton member and soon to be Platinum. I stay at Hampton Inns all over the western US. This was bar none the WORST night's sleep I have had in years at a hotel.
I checked in and was given two keys for room 219 of a 4 floor hotel. I went to "my" room and low and behold there were two suitcases and clothes everywhere. I was tired from a long day of meetings so I went downstairs and told the young lady at the front desk. Her response, "how did that happen?" I have no idea - you gave me the room!!! She then gave me the key for 209 without asking me for the keys for room 219 back. I mentioned it and she said "oh yeah, can I have those?"
Got to my room, changed for dinner quickly and headed out. Little did I know that maybe 15 feet from my window on a roof outside my room was the mechanical for this side of the building. Found that out during the evening while it was going off and on ALL freaking night!!!!
I went down the next morning to let them know to NEVER give me that room again and all I got was "I am sorry". If this is the room and the way they treat Hilton Gold members then I would hate to be a regular Joe off the street. I am seriously thinking of seeing if Westin or Hyatt will transfer my status.