Thank you for your response and comment that we have a nice hotel. I apologize for the inconvenience regarding the wrong room keys. I discussed the issue with the front desk agent, and she stated she inadvertently put 219 on the key sleeve rather than 209, and that your room was 209 from the beginning. We value all of our guests saftey and security, so this error has been discussed thoroughly and changes have been made so that similar errors will not occur again. She did state, however, that she remade the same original keys she provided you (overriding the 219 room with the 209 room number), so that you would not have access to room 219 again, for the safety of the guest in 219. She states that she did not provide new keys and forget to ask for the old keys back.

I also apologize for the night's sleep in 209. I have looked back in our log book and we have virtually never had complaints about that room being loud, so had our maintenance staff look into the issue to insure that the mechanical equipment was functioning properly outside the building. Please note that we would have happily accommodated a request from you to change rooms had we known about the issue the night of, rather than the morning after, once it was too late to resolve the issue. We would have also moved your luggage and other items to lessen the inconvenience.

Thank you again for your comments. They aid in our ability to provide the best customer service we can to future guests.