The minute we arrived this hotel felt great. Riley helped us to get checked in. He was the most amazing front desk clerk we have ever had and my husband and I have traveled a lot. It was strange to find someone so amazing in such a small town hotel. He made sure everything was perfect for us and our son.
However when Riley left things went downhill fast. Our fridge did not work, there were no towels in the pool area and service just stunk. I believe the woman my husband and I both spoke to about our problems was Rachel. She just dismissed our problems and acted as though we were not important. I had to tell her at least twice through out one day that there were no towels in the pool area. It took two amazing hard working maintenance men to help fix the towel situation. While this woman was here the hotel was awful. We paid $200 a night for this type of service. Everytime we asked for help she was rude and made us feel like we were expecting too much. Luckily Riley came back later the second day and we felt well taken care of again,but once Riley left we knew we were on our own. Riley made us want to come back but Rachel not so much. The hotel is noisy and most desk clerks won't do anything about it but when you are in Riley's hands you are in great hands. He's the only reason we would go back to this hotel. Travelers beware Riley is amazing but Rachel lacks all customer service.
- Official Description (provided by the hotel):
- Travel in style at SpringHill Suites by Marriott® in Pueblo Downtown, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused – all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in Pueblo. Take the stress out of travel with free Wi-Fi, relaxing pools and fitness centers. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day– like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover SpringHill Suites on your next visit to Pueblo and leave relaxed and refreshed. Conveniently located off I-25 exit 98B. 2 blocks from Pueblo Riverwalk and Historic District. 1 block from Pueblo Convention Center. Close to Pueblo Zoo, Ice Arena, and Colorado State Fair Grounds. ... more less
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- Also Known As:
- Cambria Suites Pueblo Hotel Pueblo