The minute we arrived this hotel felt great. Riley helped us to get checked in. He was the most amazing front desk clerk we have ever had and my husband and I have traveled a lot. It was strange to find someone so amazing in such a small town hotel. He made sure everything was perfect for us and our son.
However when Riley left things went downhill fast. Our fridge did not work, there were no towels in the pool area and service just stunk. I believe the woman my husband and I both spoke to about our problems was Rachel. She just dismissed our problems and acted as though we were not important. I had to tell her at least twice through out one day that there were no towels in the pool area. It took two amazing hard working maintenance men to help fix the towel situation. While this woman was here the hotel was awful. We paid $200 a night for this type of service. Everytime we asked for help she was rude and made us feel like we were expecting too much. Luckily Riley came back later the second day and we felt well taken care of again,but once Riley left we knew we were on our own. Riley made us want to come back but Rachel not so much. The hotel is noisy and most desk clerks won't do anything about it but when you are in Riley's hands you are in great hands. He's the only reason we would go back to this hotel. Travelers beware Riley is amazing but Rachel lacks all customer service.