I asked for a refund last night at 1:30 a.m. We had two nice adjoinging rooms. At 1:30, FORTY to FIFTY people entered the rooms next door, cranked up some music, and began to scream and party. I called the front desk. She assured me she would take care of it. I then went downstairs. There were between ten and firteen people outside my room smoking and drinking - overflow from the room next door. There was one woman on duty and no security. She conceded that when she went upstairs to check, "They would not open the door." She assured me I would not have to call the cops because she would - the only security in this place. This did not happen. This morning I got no apology, no discount, no refund. The kids who had been running wild, unsupervised around the pool yesterday, along with their parents who'd been partying last night, were up for breafkfast at ten as I checked out. I stayed there last year when it was a Cambria Suites and it was great. For staff to concede that the place is dangerous and out of control, and for no manager to call me - what more can I say? Stay somewhere else in Pueblo, Colorado. Things can and do go wrong and, when they go wrong at Springlhill Suites, you're on your own. Just like the poor woman on the midnight shift.
The rooms are fine. It's the lack of sleep and total lack of security we experienced as a family...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 19, 2012
Thank you for taking the time to review our property. We apologize if your stay was not to your satisfaction. Your issue was documented and our records indicate that it was resolved within 12 minutes. Once the issue was defused we found no further issues or cause to get law enforcement involved. We also found no evidence of smoking in the hallways. The hotel is 100% non-smoking faculty and we take every precaution to make sure this policy is enforced. We apologize for any inconvenience this may have cause you and your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.