I am writing this from the perspective of a person who stays in a lot of Marriott properties. That experience forms the basis for my comparison. I would recommend this hotel to others. However, I have some suggestions for improvement for the management as it pertains to maintenance, cleanliness of eating area and security.
This is a new hotel. The property is has a very modern design with a spacious lobby and ample parking in the paved lot that surrounds the building in addition to a large dirt right next door. The hotel is easily accessible via Interstate 25 and is right across the street from the Pueblo Convention Center and Marriott Hotel. A very nice indoor pool/whirlpool and large workout room are part of the facility.
My hotel room was clean, very spacious, comfortable with a markedly modern, European (can you say IKEA?) design. Microwave oven, sizable mini-fridge, accent chair and sleeper couch are in the room. Multiple flat-panel TVs are in the room (one in the living area and another in the bedroom area). A six-foot high slightly tilted mirror attached to the wall was a nice touch. There is a very nice work desk replete with adjustable office chair, multiple outlets, a wall panel with various video/media plugs that direct to the TV in the living room, four power outlets and a choice of free wired/wireless Internet access. I should note that the Internet download speed tested out at 9MB download and 6.5MB upload, which is the fastest I have ever experienced at a Marriott property. The bedroom has a padded bench for dressing, a somewhat cramped closet (door was hard to access as it mashed up against the bed when opening it) and a floor air-conditioning unit. Overall, this room configuration is pretty much in keeping with the stylish and comfortable SpringHill Suites configurations I have experienced elsewhere. It served me well as I spent much time in the room writing during my time at the hotel.
ROOM EXPERIENCE: STRIKE ONE
At check-in, I asked the person at front desk for a room that faces away from Interstate 25. They visually checked where my room was located and informed me that my room was not facing the highway. I made it into my room, unpacked my travel items and opened my window. I was met with a view of the highway. Sigh. Strike one. I decided to forego the hassle of packing up and moving out and elected to stay in the room as assigned. The highway noise was a minor issue as the rooms are reasonably soundproof. In the realm of "attention to detail", a light in the bathroom was burnt out (and was replaced quickly upon request) as was one of the bedside lights (that we couldn't get to work even after replacing the light bulb). At one point during my stay, the phone rang in my room and when I picked up the hand set was meet with a very loud screeching sound (imagine a combination of a fax machine sound coupled with Hollywood sound-effect of a dying alien and you might get a sense of it). I called the front desk to ask them if they had called or had a message. "Nope" was the answer.
BREAKFAST EXPERIENCE: STRIKE TWO
The free breakfast experience was not good. I got to breakfast about 90 minutes after it opened (which happens to also be 90 minutes before it closed). As previously mentioned, the lobby area is spacious, so breakfast seating was not a problem. I'm not picky about germs, but the presentation of the food was...dare I say...icky...that's a word that my kids in their younger years would have used to describe it. The food counter was very, very messy...everywhere. The food selection was adequate but poorly stocked and messy. The hot meal consisted of eggs, potatoes and sausage patties...and a make-it-yourself waffle station. All of the aforementioned where displayed in a setting where they were all left open, with used serving utensils laying in random places on the open counter, food particles splattered everywhere, spilled milk splattered on the counter, many of the dry items were out of stock, as were the refrigerated items. All-in-all, it was just very unappealing...seemed somewhat unsanitary...definitely unattended to...and there was not enough food (or space to prepare your food) given the number of tables available for seating. Strike two.
SECURITY CONCERN: STRIKE THREE
Mid-day on my second day at the hotel, I went out for a bite of fast food. I came back and parked my car in the lobby by the hotel while I ate my lunch. I observed what appeared to be a homeless man walk into the side of the lobby (the lobby side-door is room-key accessible in a location away from the reception front desk) and rummage around for two minutes. They then came outside and picked through cigarette butts on the tables on the patio by the lobby before wandering off the property on his way. I thought to myself, "How did he get in there without a key?" After finishing my fast food, I walked up to the same door and I could not get in without inserting my key. Upon reporting this to the front desk, I was informed that the side lobby door was open/unlocked during the day. It still makes me wonder why I had to use a key to get in and the homeless guy did not. Perhaps I got there just as the security system changed form unlocked to locked? I can report that the door on the far side of the hotel (opposite end of the hotel from the lobby) was locked and was accessible only by room key...even in the middle of the day. That's a good thing. Even so, the entire event left me wondering about security. Strike three.
Don't let my remarks keep you from staying here. It's a good hotel. But in the realm of making something good into something great, if I were the manager of this hotel, I would seriously review the execution of essential services like check-in, breakfast and hotel access. It's not enough to make me not want to stay at this hotel again. It's just that my experience in these areas falls so far below the other SpringHill Suites in which I have stayed and become accustomed.
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