Decided to come here this evening after reading good reviews. Terribly disappointed. Problem #1- no vietnamese sandwiches. I'm from the Dallas area where there's a Vietnamese restaurant on every other corner. I know how Vietnamese food should taste. Was reallllllllllly feeling a sandwich tonight and even convinced my husband to come with me, and no sandwiches. Ok, I can get over that. Problem #2 and #3- Ordered 2 appetizers: grilled shrimp rolls and egg rolls, pho for our daughter and a "spicy" vietnamese soup for ourselves called Bun Bo Hue. The description for the grilled shrimp rolls said "Grilled sugarcane shrimp wrapped in rice paper". While eating the shrimp roll and wondering WHERE the shrimp was in this 6 inch long roll, I finally found it and spit it out. It was one piece and had the consistency of a firm, yet gummy piece of bread. I called the server over to ask what it was, and he proceeded to tell me it's shrimp that they grind up, mix with something, and something, and something then deep fry. It was this disgusting, unidentifiable blob. I told him I did not like it, to PLEASE take it back and we'd try the shrimp spring rolls instead. The egg rolls were good. He then brought the new spring rolls and I took one bite of IT and spit it out. It had shrimp and pork in it, and the pork looked like a piece of sliced turkey, NOOOO flavor to it, just nasty.
Problem #4- At this point, there are 4 uneaten shrimp and spring rolls on our table. I call the server over and tell him I do not like the new ones either, they're terrible and he says, "This is how our food is" and walks away. As he's walking away, I call him back over and ask him to remove the food (that grossed me out enough to spit out in the first place!). He does, and we are now eating just our soup. I have to have my food well seasoned! Typically Pho is eaten with bean sprouts, limes, basil, fresh jalapenos, sriracha and hoisin sauce. I asked for an extra serving of the veggies to spice up my soup and make it more flavorful. It did NOT HELP. It was served with spaghetti noodles??????? while the Pho is served with rice noodles but I guess!!!! I had to take ALL the meat out of my soup because it was not flavored at all and I was getting grossed out by the taste of it.
Problem #5- When the server came over to give us out bill, he did not take off the 2 shrimp appetizers we sent back. When we pointed this out to him, he told us he could not do that!!!!!!! I told him I wasn't paying for something that was disgusting that I didn't eat, so someone better figure out how to remove those two items. Then he said he didn't have the authority, and normally they don't do that (?????), he'd have to talk to his manager, and blah blah blah blah blah. I pointed out to him that I wasn't thrilled with my meal to begin with, showed him all of the meat I had to take out of my soup and that it wasn't seasoned well, the shrimp in the roll was unidentifiable, the other roll was nasty, and he had the nerve to ask me if I was familiar with Vietnamese food!!! So now we're going back and forth and it was just a mess. In one second he miraculously found the authority to remove the two items, and after we paid I immediately walked two doors down to Jersey Mike's and ordered a sub. What a whippin!!!! Can't wait until I go to Dallas in a few weeks so I can have some real Vietnamese food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.