First, MO Zaic and Mozaic are the same place. Please read all of the reviews for both before making your decision. We have been dining at Mozaic ever since you opened, 3-5 times annually. Over the years service and food have been up and down but the last few times have been really great. We bring guests to enjoy the food and view. Unfortunately when we were there on May 4th for dinner we were more than disappointed. When I have a bad experience I feel it is appropriate to contact the venue directly and give them opportunity to address the issue. It's been two weeks since I contacted Mozaic, told them my concerns and invited them to contact me to discuss things. Absolutely no response, so that's a major factor for the terrible rating. Here goes.
We had a dinner reservation at 7pm at a window table. We arrived a bit early and saw that you were busy so we told the hostess we would wait until our reservation time at the bar. The bartender, Gary, is great. He makes a fine cocktail served with pleasant conversation. At our reservation time the hostess collected us and seated us at a window table. So far, so good.
Our server, Angela, arrived, checked on drink status; water and menus arrived. She gave us time to look over the menu, which is very nice by the way, and came to take our order. I chose the squash bisque and a 10oz rare prime rib, my husband chose a salad and also the 10oz prime rib; medium rare. Again, so far so good; the evening is beautiful, service and cocktails excellent.
We flag someone down to bring bread. It's prom night and although the dining room is now about half empty the staff seems busy. After about 10 minutes Angela returns with the amuse bouche and tells me that they are out of rare prime rib, all that remains is medium rare. Would I like a rib eye instead? I’m in the mood for prime rib so I say that medium rare is OK. Another 10 minutes go by and Angela returns to say that only medium is available, not medium rare. At this point we should have listened to Angela and ordered something else but we are hungry, have our hearts set on prime rib and don’t want to delay any further so we say go ahead. The soup and salad arrive and are good.
The entrees arrive. Hindsight is 20-20. We should have sent them back immediately and/or asked to see the chef. The plates were not visually appealing. I have never seen such a small, thin, ghastly grey piece of prime rib. If it was 10oz I am surprised, it looked like 6oz. But again, we were really hungry at this point. The potato and asparagus were good, but the meat? Dry, tasteless, tough and beyond well done. A few bites were all we could manage before we gave up. Angela could see we were unhappy, apologized and offered us a free dessert. Since we do not eat dessert we declined, paid the bill and left.
What started out as a wonderful evening ended on a very unpleasant note. I’m not a chef but I am surprised that the entrees brought to our table were allowed to leave the kitchen. It seemed that we got the last two thin slices of overcooked prime rib, just to send something out to the table. I know that there are folks who prefer their meat well done, but well done and dry and tasteless are two different things. Chef Scarlett is new to Mozaic, and according to her bio on the website she trained, at among other places, the Broadmoor. I've eaten at the Broadmoor. If this entree had come out of any of their kitchens she would likely have been at best, reprimanded; at worse? Who knows. it was that bad.
Will we be back to Mozaic again? Yes, we like the venue. Will we ever order the prime rib again? Not likely.
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