We went Saturday Labor Day weekend around 4pm. The staff was upbeat but acted as if we should know where to order, pay or even where to look for selections. We had to wait a few minutes for someone to cash us out after ordering. I ordered a lamb gyro and my husband ordered the mountain man pizza. The gyro came out before the pizza, not long before but still I felt this was another mis step. I was looking forward to the gyro especially because it was lamb. The lamb did not taste like lamb, it lacked flavor. Even worse it was dry. The lamb was a huge disappointment. The gyro itself was loaded with feta cheese and lots of fresh vegetables. If I would have ordered a veggie gyro I may have been very happy with the meal. The mountain man pizza was loaded with ingredients and tasted good. We were in a hurry so in all fairness I did not give the staff on opportunity to correct the terrible lamb. My suggestion would be for staff to be more helpful to first timers showing them where to order from, where to pay, is food brought out or to wait for order ect. Also even though this is a casual environment customers still expect to have their entire order served together, especially when ordered and paid for on the same check.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2013
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We normally serve everything together. Our pizza's tend to take longer than other items on our menu and I'm sure your server just wanted to get your gyro out to you.
Our lamb is smoked and then slow roasted. It is one of our most ordered and loved items. I'm so sorry it wasn't to your liking. Maybe our chef's smoked it a little too much. I will look into it. Thanks!
Labor day is the last hurrah of the summer, I do apologize if our staff wasn't more informative. They are a great staff, but most of our younger one's are ready to get back to school by labor day weekend and certainly could of guided you a little better to the register.
I hope you will give us another try on your visit through. And yes we are "one" of many great restaurants in Pagosa Springs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.