Took the grandkids here for a one night stay. Had stayed here years ago, and contrary to other reviewers, it's still the same. The staff / owners were nice and helpful. Didn't not tell us what we could and could not do.
We had the Wigwam cabin. It was very large - 2 bedrooms with a little bathroom (toilet only). Showers and sinks are in the Washhouse. The beds were very comfortable - plenty of blankets/comforters on them. You do need them at night in the fall. The wood stove worked great - in fact, got a little bit too warm.
The kitchen had all the utensils - plates, cutlery, pans, etc - even some odd things which I don't even have in my kitchen.
The grounds were nicely kept up, and there is plenty of walking and hiking area around the forest. There is a stream area and also the San Juan River nearby. Also, a lake/pond where one of the kids went in (COLD)....
It's quiet - no TVS, phones - and no cell service. It's about 10 to 15 minutes to Pagosa Springs where they have restaurants and a City Market (in case you forgot something).
...If it's a 5-star hotel you want, this is not the place --- but make sure you stop here if you want to enjoy the peace and quiet of the beautiful Colorado Mtns!!!!