We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wish we could have stayed longer!” 5 of 5 stars
Review of Box Canyon Lodge & Hot Springs

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Box Canyon Lodge & Hot Springs to your Saves list
Box Canyon Lodge & Hot Springs
45 Third Avenue, Ouray, CO 81427   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #5 of 14 Hotels in Ouray
Denver, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wish we could have stayed longer!”
5 of 5 stars Reviewed October 6, 2013

I don't often write reviews, but this place exceeded expectations to the point where I felt I should comment. VERY clean and well maintained (it is an older property), great hot tub set up, nice location, and most impressively to us, we got a major room upgrade. Paid for a standard 2 queen room, and got a huge 2 queen suite - living room, big bathroom, even a fully stocked kitchen. Just wish we'd booked more than one night to enjoy it! The upgrade is what tipped our experience from 4 stars to 5, so granted this review is a little subjective. Took a peek in a 'standard' room, definitely more basic but still clean and well cared for. Mattress and pillows were very comfortable. Didn't deal much with the front desk, but the service we got was friendly and informative. Be aware that the complimentary breakfast is as described on their website - 'very light' - but they had locally roasted, decent coffee so that was a nice surprise. The only con I can think of for this property would be that the walls seemed a little thin in our room - noise from the adjacent rooms traveled. Honestly though, our stay was perfect and I will certainly stay at this lodge again when I'm next in Ouray.

Green Features: Impressed with the lodge's eco-friendly practices - even small things like recycled and recyclable coffee + water cups, and soap/lotion/shampoo dispensers rather than mini toiletries.
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear SF24242,

Thank you so much for taking the time to write a review of our hotel.
Our goal at the Box Canyon Lodge is to exceed the expectations of every guest, providing clean, comfortable rooms and friendly, professional service.to every one of our guests.
We and our staff take great pride in maintaining the property at the highest level possible, and it is always a pleasure to see that our efforts do not go unnoticed.
We do offer only a very light continental breakfast, just enough to get you going in the morning, complimented by our own fresh roasted coffee, which is also available in each guest room.
Thank you again for sharing your experience with us, and we hope to see you again soon.

Kind Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

465 reviews from our community

Traveler rating
    334
    107
    18
    4
    2
See reviews for
82
257
25
14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Fairview, Utah
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 4, 2013

This property is very clean and well maintained. Our king size bed in the mini suite was very comfortable with nice bedding. The location of the hotel is ideal, near everything while away from the traffic of the main road. The hot tubs are clean and I really liked the "boardwalks" separating the levels. Walk the short way to the top of the trail and enjoy the mountain view! I would have given the property an excellent rating but there was only one employee in the lobby. She was very pleasant and helpful with restaurant choices etc....but an additional employee was needed to assist the guests.

Room Tip: I would recommend a night in the mini suite for a romantic retreat
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear CountryLu,
Thanks so much for taking the time to share your recent stay with us.
At the Box Canyon Lodge & Hot Springs, our staff is focused on providing every guest with clean, comfortable rooms in a well maintained property, and excellent service.
Our mineral hot spring tubs are definitely a bonus, particularly for a romantic getaway! At the top of the trail above the tubs is a lovely area with picnic tables and bench swings, perfect for enjoying a glass of wine and watching the sunset.
We are very fortunate to have a very capable staff who are eager to assist guests with everything from hiking trails to dinner reservations. Of course, there are times when things get a little hectic, but usually that only lasts for a moment, and our agents are always ready to assist with any guest request.
Once again, thank you for your review, and we look forward to seeing you again.

Kind Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Top Contributor
98 reviews 98 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 1, 2013

This place looks like a resort from the outside, and is very well taken care of but is really a motel with some awesome owners. The outside is extremely well done and it looks great. The attention to detail from the owners shows, they really work hard to keep this place in top shape. The rooms are standard motel rooms in size, but have some love and hard work making them special. Don't go thinking this is a 5 star resort and you will be very happy you stayed with them.

The entire staff worked hard to make our visit special and we enjoyed meeting each one of them.

Room Tip: Ask for one close to the springs
See more room tips
Green Features: Recycling in the room is a first that I have run into!
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear johnLongmont_Co,

Thanks so much for your review of the Box Canyon Lodge & Hot Springs!
We take pride in maintaining our property to the highest standards. We are fortunate to have a staff as focused on providing our guests with clean comfortable rooms, beautiful grounds and exemplary service.
Our four mineral hot spring tubs located in the courtyard of our property add the final touch. Tiered on the hillside, it is a relaxation event to soak in the soothing waters surrounded by the beauty of nature.
Once again, thank you for taking the time to share your experience at the Box Canyon, and look forward to your next visit.

Best Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 30, 2013

We were very disappointed with the service provided by Maria at the front desk. We live in Durango and have stayed at the Box Canyon Lodge on several occasions over the years. This is not an upscale property, but the rooms are well maintained and clean and the lodge offers several hot tubs with water from the natural hot springs in a beautiful setting.

Our disappointment comes from the fact that we made reservations well in advance of our stay asking for a lower level room in the back by the hot tubs.We were married in Ouray and it was our anniversary. I am on oxygen and lots of stairs can be a problem for me because of my disability. I explained these requests in writing and again over the phone as it became closer to our stay. I understand that it is the policy of the hotel not to guarantee special requests, but that they would do their best to accomodate us. When we arrived Maria was at the front desk and she said they would not be able to give us one of the rooms that we requested, people had deceided to stay overnight and she was not going to move them. She only had one lower room in the older section and we looked at it, but it was very small and had a funny odor, so we stayed with the upstairs room. We really felf that there was no effort made to honor our request. We were given a 10% discount because of our anniversary. We arrived early before the majority of the guests checked in and we felt that they could have tried a little harder to accomodate us. The stairs were so difficult for me, that I was not even able to enjoy the hot tubs.

I do know one thing, we will NEVER stay here again or recommend this motel to anyone.There is no excuse to not do your best to accomadate a disabled person.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear abqgirl_7,

I am so sorry to hear you were less than happy with your last visit.

At the Box Canyon Lodge & Hot Springs, we work very hard to ensure a pleasant and enjoyable stay for every one of our guests, and it is very unfortunate that we fell short, especially on your anniversary!

Because we only have 39 rooms, we do not promise specific rooms and/or locations. We typically do have a very high success rate of meeting our guests requests, however, there occasionally are situations which make this impossible. Ouray is such a beautiful location, and The Box Canyon Lodge is an ideal spot for visitors, with clean, comfortable rooms and within walking distance to Main Street. During the summer months, we are often sold out for days at a time with a number of guests staying with us for more than one night. We are always excited when a guest decides to stay additional nights with us, and as always try to accommodate them.
Every once in a while though, a guest will decide to stay without speaking to the agent on duty, and go about their day of adventuring. Usually this is not an issue, however, there are times we do not have the room available, and by law, cannot remove unpacked items to a different room without the presence of a police officer if the guest cannot be reached. I spoke at length with the front desk agent that checked you in, and she was extremely sorry that you felt you had not been treated well, and given several options. It is unfortunate that there was only one lower level room and you preferred the upper level room.
Fortunately, these situations do not occur often, or we have alternatives that will work for everyone, as it is not our custom to make any of our guests unhappy- especially on their anniversary.
I do wish that you had let her know that the solutions provided were unacceptable so that she could have found you a more appropriate hotel in which to enjoy your special day.
Thank you for sharing your experience. We appreciate hearing form guests when they enjoyed their stay, but also want to know when they have not so that we can use these examples to coach our staff in providing excellent service every time.
I hope you decide to continue coming to Ouray, and enjoy the many wonderful things this town has to offer.

Kind Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

We just returned from spending 3 nights at the Box Canyon Inn and loved everything about it!! The rooms were exceptionally clean, the soaking tubs were great, and the location is the best.
The grounds were so very pretty with the flower baskets and views of the town. The beds were the most comfortable we've ever slept in!! We will definitely come back here again, only next time we will stay longer.

Room Tip: We enjoyed our 2nd floor room near the soaking tubs...very quiet!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear EricDi,
Thank you so much for taking the time to share your recent visit with us at the Box Canyon Lodge.
We get quite a bit of pleasure ourselves from the flowers all over the property during the warmer months, and are fortunate to have a team who takes as much pride in our property as we do.
We make it a point to provide clean comfortable rooms to all of our guests, and a friendly, professional staff focused on exceeding your expectations.
Once again, thank you for your review, and we look forward to seeing you again soon.
Kind regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Top Contributor
91 reviews 91 reviews
9 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 25, 2013

We just finished a weeklong tour of the Colorado mountains and our stay in Ouray was a highlight of the trip. It is a beautiful town and well worth going to. We stayed at the Box Canyon Lodge on the recommendation of a friend and it is a great hotel. It's not a fancy place. The rooms are clean, simple, and comfortable. The highlight, however, are the funky redwood hot tubs located just behind the hotel. They are heated by the hot springs and soaking in them was a perfect way to end a long day of hiking. I would stay there again in a heartbeat and I hope to get back to Ouray again soon.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear runnerskier,

I am so glad you enjoyed your tour of Colorado, and Ouray!
Located at the base of the Uncompahgres, our little mining town has remained virtually unchanged for ages, and it is close to impossible to find a bad view in any direction.
At the Box Canyon Lodge, we are focused on providing every guest with a great experience. Our all natural mineral hot spring tubs are tiered on the hillside in our courtyard, and are exclusively for the use of our hotel guests. The two tubs higher up the hillside offer a soaking experience not easy to beat. As you soak in the warm waters, the views of town and the tree tops all around create a feeling of relaxation and wonder at the beauty of the aarea.
Thank you so much for taking the time to write a review of our property and we hop to see you again soon.

Kind Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed here 1 night on our way up to Glenwood springs.

We arrived early but there are picnic tables outside, so were able to sit and have a picnic there.

This is a very cute place, kept immaculate at the end of the road. Ouray is such a quaint town, really liked it there,

We drove down to Main Street and went into the supermarket there to pick up some supplies for our microwave and fridge.

Our room was very nice and clean. Great towels.

Of course, the big draw are the hot tubs, which we took advantage of.

Breakfast not served but they have juice, muffins and coffee in the office area. We did want a full breakfast as we had scheduled a jeep ride early morning so the office gave us a restaurant to go to and even gave us a coupon.

Would stay here again.

Room Tip: No elevators so keep in mind. I called ahead and requested a first floor room. Also, FREE laundr...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kavery123, Owner at Box Canyon Lodge & Hot Springs, responded to this review, October 30, 2013
Dear Betty370,

I am so pleased to hear you enjoyed your stay with us. We love to hear from our guests whether they visited for one day or a week.
Ouray is a great little town, and located in the southwest corner, the Box Canyon Lodge is an ideal spot: close to hiking in one direction and walking distance to Main Street in the other.
Our goal is to provide clean, comfortable rooms for our guests, and an environment perfect for relaxation, complimented by our four mineral hot spring tubs tiered on the hillside in the courtyard.
We serve a very light continental breakfast in the morning- muffins, fruit, juice and coffee or tea. With so many options for a great meal on Main Street, we prefer to let our guests experience more of our lovely town and are always happy to provide suggestions.
Once again, thank you so much for taking the time to write a review of the Box Canyon Lodge & Hot Springs, and we look forward to seeing you again and again.

Best Regards,

Karen Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Box Canyon Lodge & Hot Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Box Canyon Lodge & Hot Springs

Address: 45 Third Avenue, Ouray, CO 81427
Phone Number:
Location: United States > Colorado > Ouray
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Ouray
#5 Family Hotel in Ouray
Price Range (Based on Average Rates): $
Number of rooms: 39
Official Description (provided by the hotel):
With its peaceful location, very clean, comfortable, nicely decorated rooms, the Box Canyon Lodge is where you relax. We have our very own natural hot springs onsite for the exclusive use of our guests. We are located at the base of the Ouray Ice Park, the Box Canyon Falls, and a short walk to all Ouray shopping and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia and Odigeo so you can book your Box Canyon Lodge & Hot Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Box Canyon Lodge And Hot Springs
Box Canyon Lodge & Hot Springs Hotel Ouray
Box Canyon Ouray
Box Canyon Hotel Hot Springs

Owners: What's your side of the story?

If you own or manage Box Canyon Lodge & Hot Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.