We've been to Ouray many, many times. We had stayed in this hotel before, but I guess it was with prior ownership or prior management. The front desk person was rude. The room above us sounded like it would come down through our ceiling -- children running around NONSTOP for hours. We called the front desk to complain a few times, but nothing was done. The room was nice, but there was no way to turn the heater down. We turned it "OFF", but it was 80+ degrees in the room. We had to sleep with the window open in January! We tried to use the hot tub, but it was so filthy (Cloudy water, Scum ring around the hot tub), that we were afraid to get in it.
When we mentioned the problems at checkout, we were told that we shouldn't have come to Ouray to try to relax and rest! We'll be back to Ouray, but NOT TO THE RIVER'S EDGE.











