My husband and I "found" this place in 1987 and typically stayed here once a year. It used to be a fun, laid back place for us to visit. Our last stay was in 2005 - we booked the cabin up on the hill behind the main lodge. We paid approx. $200.00 +/-. It's so "rustic" that bugs kept falling out of the exposed-beam roof onto our bed, the shower etc. Yuck. No complimentary shampoo/conditioner/lotion in the bathroom but they'll gladly sell you some quality spa products in the lobby.

But that's only part of the reason we no longer stay at the Wiesbaden. We've found that the owner/manager/employees are too full of themselves. Perhaps its because they were briefly mentioned in a national travel magazine a few years ago...?

The last few years we were met with a ho-hum attitude at check-in and check out. I got the sense the owner/manager could care less about our visit..we were just another payment to them. We were given a list of rules when the reservation was made about the deposit, cancellation refund, payment, pets, how late the pool can be used etc. (Note: if you are a smoker, even if you don't smoke at the hotel, they will not let you stay). The rooms are tired and small, the lobby is tired. We do love and miss the outdoor pool, but it's not worth the over inflated price and dismal owner/management/employee attitude.

At three in the morning my husband and I both found ourselves still unable to get comfortable on the rock hard bed we paid $140 to sleep on. Since we live only 40 miles away, we decided to go home and get some sleep. Rather than wake up the staff to complain, I decided to call on Monday and speak to the manager about it. I was very, very disappointed with the response I got. The manager informed me I should have called the number at the front desk at three in the morning rather than quietly leave and try to sort it out later. Since I didn't do that, she said the problem was all mine and there was nothing she could be expected to do for me. She assured me she had NEVER had a single complaint about the beds and suggested that somehow my husband and I must have gotten to feeling poorly in the night. I found her to be rude and abrasive. We will continue to enjoy the cave and the pool...however...we will never spend another night there and would not recommend it to anyone else.

No maintenance, no updating, and an unfriendly staff. For $179 a night, be prepared for something that would be overpriced at $39. This place is a toilet! AND a fire trap. The only heat source is an electric space heater (that wouldn't stay plugged in because the wall plugs are all so worn that electric cord prongs fall out of them.) Thank goodness the gas baseboard heaters weren't working because the ancient, limp curtains hang right down against the gas heaters. An open breaker box is on the wall above the sink. (So, if the place doesn't burn down around you, maybe you'll get electricuted.) The walls are cracked, the bedding is so old the sheets are nearly transparent, the window sills are rotted out. AND, the staff is unfriendly. I had an emergency at work and needed to communicate via email. The "Free Wi-Fi" was non-existant. I was told to take the laptop outside - still no Internet. Then told that the only place most people could get a connection was in the lobby - still nothing. The woman at the front desk didn't offer to let me use her desktop; she said, "Go downtown to the bagel shop. If you buy something, you can use theirs." It was closed and by that time I was angry so I finally was allowed to use the front desk computer to send one email. We go to Ouray at least twice a year and we've stayed at the China Clipper, the Beaumont, the St. Elmo, the Christmas House, as well as several of the regular motels and never had a bad experience but we'll NEVER, NEVER AGAIN STAY AT THIS PLACE!!!!

The inn was great, the hotspring cave was excellent. I wish we could have stayed longer and got to see more of Ouray. The only tiny problem was the room was a little small.