No maintenance, no updating, and an unfriendly staff. For $179 a night, be prepared for something that would be overpriced at $39. This place is a toilet! AND a fire trap. The only heat source is an electric space heater (that wouldn't stay plugged in because the wall plugs are all so worn that electric cord prongs fall out of them.) Thank goodness the gas baseboard heaters weren't working because the ancient, limp curtains hang right down against the gas heaters. An open breaker box is on the wall above the sink. (So, if the place doesn't burn down around you, maybe you'll get electricuted.) The walls are cracked, the bedding is so old the sheets are nearly transparent, the window sills are rotted out. AND, the staff is unfriendly. I had an emergency at work and needed to communicate via email. The "Free Wi-Fi" was non-existant. I was told to take the laptop outside - still no Internet. Then told that the only place most people could get a connection was in the lobby - still nothing. The woman at the front desk didn't offer to let me use her desktop; she said, "Go downtown to the bagel shop. If you buy something, you can use theirs." It was closed and by that time I was angry so I finally was allowed to use the front desk computer to send one email. We go to Ouray at least twice a year and we've stayed at the China Clipper, the Beaumont, the St. Elmo, the Christmas House, as well as several of the regular motels and never had a bad experience but we'll NEVER, NEVER AGAIN STAY AT THIS PLACE!!!!

The inn was great, the hotspring cave was excellent. I wish we could have stayed longer and got to see more of Ouray. The only tiny problem was the room was a little small.

I am amazed at the bad reviews below. This place is WONDERFUL..quiet and peaceful..a little odd?? Yes..but so is Ouray. My only complaint was that they bed was hard as a rock..also found it a bit strange that there was no shampoo in the rooms. But all in all our one night there was wonderful. We woke up on Sunday morning to the church bells across the street. What a wonderful way to greet a morning. The cave is a lovely gem and the warm pool is a great way to avoid the regular springs in the city. Go there, relax, enjoy the quiet and forget the nay sayers. What a lovely place.

I stayed here twenty years ago and had fond memories of the hot springs and great massage so we were anticipating a comfortable relaxing stay when we returned this year. How disappointed we were! The anemic shower barely dripped and fluxuated from scalding hot to frigid cold. The room was tiny and run down in need of new carpet and a fresh coat of paint. Except for a tiny bar of soap there were no amenities such as shampoo or lotion. For the $120.00 room rate you are getting a $50 room and paying $70 for the vapor cave.