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“Business Trip Saved!” 4 of 5 stars
Review of Holiday Inn Express Montrose

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Holiday Inn Express Montrose
2.5 of 5 Motel   |   1391 South Townsend Ave., Montrose, CO 81401   |  
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Ranked #2 of 11 Hotels in Montrose
Parker Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Business Trip Saved!”
4 of 5 stars Reviewed 1 week ago

For all who travel through beautiful Southwest Colorado. Please consider staying at the Holiday Inn Express in Montrose. Yes, you can stay most anywhere, but if you're looking for relaxation, and more importantly, great service, stay here! Ashley at the front desk saved my trip by helping me find a charger for my computer which quite frankly, would've ruined my day without it. Kudo's to Ashley and for the hotel for hiring and retaining great people!!

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for your wonderful words. It was our pleasure to having you here, Fox was determined to make your crew feel welcomed and at home even before she met you, but upon meeting you, what it was a job it became a bliss!
We hope to see you again, next time you visit our beautiful corner of the world.
We wish you the best!
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    63
    22
    6
    2
    0
See reviews for
21
18
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Denver, Colorado
Top Contributor
143 reviews 143 reviews
82 hotel reviews
Reviews in 84 cities Reviews in 84 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Miss Ashley upgraded my room to one with a refrigerator due to my medicine requiring refrigeration. She did this with a smile and total politeness. It's difficult to travel with the medical needs but Miss Ashley took care of the issue, no problem. Thank you, Ashley! Miss Brenda, breakfast host, was on the move throughout the breakfast hours. She went from table to table assisting the guests with any needs or requests. Breakfast throughout the week included bacon, sausage, eggs, omelets, biscuits, gravy, breakfast potatoes, pancakes, cinnamon rolls, oatmeal, cereal, yogurt, fresh fruit, toast, pastries . . . anything you want! A complete feast. Room was cleaned nicely and included microwave, refrigerator, free wifi, two types of pillows (firm and soft), and Bath and Body Works soap/shampoo. Hotel is located near many restaurants and shopping area. This is a wonderful facility.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking you time to write us review and for wonderful words for Ashley and Brenda, i'm very proud to have them on our team and I'm glad that they had the opportunity to shine while taking care of you.
If you have any suggestions that would help us improve our service to you, please feel free to let us know.
We hope to see you again next time you visit our beautiful Montrose.
Thank you for your feedback and business.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehi, Utah
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel staff with superior customer service. This hotel is very clean and inviting and each and every member of the staff made sure that you knew that they appreciated your business. Brenda in the breakfast area is a real gem. She was warm, friendly and just made you feel like part of the family. The breakfast was great and well stocked with a very good variety of choices. I definitely would recommend this hotel to anyone traveling through this area.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking your time to let us know about your experience and for your lovely words to our Brenda, we agree with you, she is a gem we are very fortunate to have her on the team!
If there is anything we could have done better we would love to hear.
Thank you for staying with us and thank you for your feedback.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I am part of a flightcrew and had the pleasure to stay 6 nights in that Hotel and must say it was great. I really need to say THANK YOU VERY MUCH to "FOX" , the good soul of the hotel. Already in the car, when she picked us up from the airport she gave us a warm and funny welcome " speech" which we all enjoyed. She was available 24/7, always best mooded and willing to help us, to drive us, to feed us, to entertain us....
I loved my room, it was cozy, clean, not noisy, internet worked okay, just perfect. Hotel staff was very friendly as well, always smiling and willing to make our stay more enjoyable. I will definetely recommend HOLIDAY INN EXPRESS MONTROSE to friends and my collegues!!! Thank you very much for fantastic 6 days

Room Tip: I stayed in 334 where internet was perfect. In 254 it was a bit slow
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stuck overnight with a flight cancellation that was messed up at the airport. We were in a very bad mood, but the driver Karen Fox changed that very quickly with a lot of tips and humor. She picked us up from the airport and even drove us to dinner. Karen made the over night stay a pleasure. Her positivity and humor helped us to survive the trip back. Foxy was the best part of the hotel and went above and beyond her duties.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking your time to let us know about your stay, specially your very nice words to our one and only Karen Fox. We agree with you, she is the best!
It gives us immense pleasure to hear that she helped you make the best out of a not "so great" situation, and that she made your unplanned stay a pleasant one.
Thank you for your feedback and your business.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, Colorado
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Brenda kept the outstanding breakfast area fully stocked & clean. She & other staff people made it a point to make us feel like welcome guests. Room was comfortable, clean & quiet. Pillows identified as "soft" or "firm." Good TV, fridge & coffee maker, no microwave.

Room Tip: Our 3rd floor room was quiet except for some brief noise from the outdoor hot tub below our windows...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking your time to write a review.
We apreciate your kind words to our team members and your feedback about our property.
We are delighted to know that you felt welcome and that you enjoyed our breakfast.
If there is anything we could have done to make your stay better, please feel free to let us know!
We hope to see you again next time you visit our beautiful Montrose.

Again, thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
127 reviews 127 reviews
46 hotel reviews
Reviews in 64 cities Reviews in 64 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had issues with noise (Rm 233) but the staff made it right...quickly. The room was very clean, comfortable, and, yes, quiet. The breakfast was fresh and fully up to, if not surpassing, Holiday Inn standards with a very friendly attendant. The staff all went out of their way to please and greet. If your in Montrose, this is the hotel to stay at.

Stayed February 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 2 weeks ago
Thank you for taking your time to let us know about your stay, thank you for your loyalty but above all, thank you for giving us the opportunity to address and solve the issue you encountered while you were still in house.
We are very pleased to hear that everything was up to your standards during your past stay as we always appreciate your feedback very much.

Thank you for your business!

Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Montrose

Address: 1391 South Townsend Ave., Montrose, CO 81401
Phone Number:
Location: United States > Colorado > Montrose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Montrose
#2 Family Hotel in Montrose
#5 Romantic Hotel in Montrose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Montrose 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Montrose, Colorado offers Newly Renovated Clean and comfortable Rooms and Suites. Located in the heart of Montrose offering the most complete services and amenities for the business and leisure traveler, 15 minutes from the breathtaking Black Canyon National Park, gateway to Southwest Colorado and Telluride. Seven meeting rooms for conference and banquets for up to 450 people. Free Airport shuttle. Complimentary breakfast, internet and parking. Lap Pool, business center, inside and outside hot tubs, fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Montrose - Townsend Hotel Montrose
Holiday Inn Montrose
Montrose Holiday Inn

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