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“Great Staff” 5 of 5 stars
Review of Holiday Inn Express Montrose

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Holiday Inn Express Montrose
2.5 of 5 Motel   |   1391 South Townsend Ave., Montrose, CO 81401   |  
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Ranked #4 of 11 Hotels in Montrose
1 review
“Great Staff”
5 of 5 stars Reviewed 2 weeks ago

The best thing about this hotel is the staff. They couldn't have been nicer or more helpful especially Brenda who handles the breakfast buffet. The property is extremely clean and well maintained. It appears to be a new property even though it is several years old. This is the best property in Montrose. I wish all of the hotels I stay in were this well maintained and a staff this great.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    41
    17
    6
    2
    0
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Orange Beach, AL
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was very very clean, the property was well managed and the customer service was outstanding. The free breakfast was great and the staff was extremely friendly. I highly recommend this property in Montrose, Colorado.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 4 days ago
Thank you for your wonderful words to our team and our property and thank you for recommending us to other travellers. We appreciate it very much.
If you have any suggestions that would help us to serve you better we would love to hear it.
Again, thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Top Contributor
172 reviews 172 reviews
84 hotel reviews
Reviews in 109 cities Reviews in 109 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here on a recent Colorado vacation. The trouble started when we got to our room and had a few cleanliness issues. The bed sheets were stained and the toilet had mildew in it. We made a call to the front desk and spoke to Cassie. The poor girl was all by herself BUT she made good. She came up personally and cleaned everything up and put on new sheets. She went above and beyond to make things right. It is staff like this that makes the world go round.

I dont want to give the impression that this place is dirty by any means. To us it seemed like the housekeeping just did a quick cleanup and didnt pay attention to details. The rest of the property was well maintained.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 4 days ago
Thank you for sharing your experience with us, we are really sorry we failed to deliver the product you expected and we appreciated that you gave us the opportunity to make it right!
Thank you for mentioning the team member that helped you, Cassie is a sweetheart and we are very lucky to have her. Like you said, is people like her that makes the world go round.
Please fell free to contact us if you have any other suggestions that would help us to serve you better.
We hope to see you again next time you visit our beautiful Colorado.
Thank you for your feedback and your business.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, United Kingdom
Top Contributor
102 reviews 102 reviews
68 hotel reviews
Reviews in 56 cities Reviews in 56 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Tried to check in at 11.30 am but room not ready. However receptionist offered to allocate room which met our requirements as soon as one became available. Returned around 3pm and, true to her word, we were checked in immediately. Big room with fridge and efficient a/c. Bedding good quality. Hotel is at least 20 minutes walk to restaurants in town and 30 minutes to chilis in the opposite direction. Seeing the hotel van parked outside most of the time we were a bit surprised not to have been offered a lift (as most hotels in the franchise would normally have done) having said this we were very happy to have stayed

Room Tip: Away from elevator quieter
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  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 5 days ago
Thank you for taking your time to write us a review. We are happy that we were able to accomodate your needs and that you had a great stay!
Our Shuttle is technically an Airport shuttle, however if we have a driver available and a guest asks we will gladly give them a lift. I'm really sorry we did not offer you one, next time please do not hesitate to ask, we are here to serve you.
We hope to see you again next time you visit our beautiful colorado.
Thank you for your feedback and your business.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
Top Contributor
225 reviews 225 reviews
48 hotel reviews
Reviews in 115 cities Reviews in 115 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ms. Fox, according to reviews, you once again exceeded expectations. We were 50 seniors traveling with Coffee Break Tours, "Trains Across The Colorado Rockies". Ms. Fox came onboard of our motorcoach to welcome us and briefly help us acquaint ourselves with the hotel. She remained available with other staff to direct us to the elevators, answer any questions, etc. They took care of our luggage expeditiously. Well, what can I say, THIS IS AN EXCELLENT PLACE. EXCELLENT STAFF. GREAT FOOD. Ms. Fox arranged with our tour owner/guide to have a cookout outdoors, but a private dining room for inclement weather. We used both. We had chicken terriyaki, hamburgers and brats with all the fixings. Everything was hot and fresh. Ms. Fox and her staff stayed at the serving table to make sure we had everything we needed and then some. There was a cash bar for those who partake with reasonable prices. There was potato salad, chips, desserts etc. HOW VERY NICE! And it was nice to stay at the hotel after a wonderful but tiring day touring. Our breakfast, again, hot and fresh with plenty of staff helping out. Staff kept refilling plates and cleaning each tables as it became available and sweeping the floor constantly. Don't know how they did it! We had sausage, biscuits, eggs scrambled and hard boiled, yogurt, cereal, bread, English muffins, bagels, muffins, bagels, milk, coffee, tea and juices. LOVED IT. Hope to be back here! There should be more Ms. Foxes at hotels. Then life on the road would be fantastic! THANKS EVERYONE!

Room Tip: we stayed in rm. 209 and it was clean, quiet, and everything worked very well. Good bedding and air...
See more room tips
  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 3 weeks ago
Hooray to Ms. Fox indeed!
We are so glad that your group enjoy our property and our hospitality and we would like to thank you for your time to write this review and for your beautiful words to our Fox and our team members, we really appreciate being your hotel of choice when staying in Montrose and we hope that our partnership continues for many, many years.
If there is anything we could do to improve our service to you, we would love to hear it.
We are looking forward to see you again!
Thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Lunas, NM
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 3 weeks ago

Pros: We were welcomed by a nice, helpful staff. We were upgraded to a king suite with two sink areas. Good breakfast.
Cons: Poor water pressure in the shower. No towel rack near the second sink. The business center didn't seem well cared for. The printer needed ink, then the second computer wouldn't print at all.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 3 weeks ago
Thank you for taking your time to write us review and thank your suggestion in regards of the towel rack for the second sink, we also appreciate very much the heads up on the "issues" you encountered at the business center.
We are very sorry we did not identify that the business center was lower in ink as we always have a new cartridge available for immediate replacement. Next time if you encounter any problems, please do not hesitate in talk about it with a front desk agent or any team member you see, we are here to serve you and to help you have the best experience possible.
We hope to see you again next time you visit our colorful Colorado.
Thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had all kinds of problems on our trip but when we got here to this hotel, everything melted away! Rooms were great, staff were super nice and the facilities were wonderful. Can't say enough good stuff.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 3 weeks ago
Thank you for taking you time to write us a review. We feel very pleased that your stay with us made all the stress "melt" away, and that you were able to relax and have a good time. We appreciate your very kind words to our team and our property, and would love to hear any suggestions you may have to help us improve our service to you.
Again, thank you for your feedback and your business.
Happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Montrose

Address: 1391 South Townsend Ave., Montrose, CO 81401
Phone Number:
Location: United States > Colorado > Montrose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Montrose
#2 Business Hotel in Montrose
#5 Romantic Hotel in Montrose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Montrose 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Montrose, Colorado offers Newly Renovated Clean and comfortable luxury located in the heart of Montrose offering the most complete services and amenities for the business and leisure traveler. Seven meeting rooms for conference and banquets for up to 450 people. Business suites are available. Packages available including golf, romance, and many others. Each room has its own iron, board, hair dryer and coffeemaker. Free Airport shuttle available. 15 minutes from the breathtaking Black Canyon National Park, and the gateway to Southwest Colorado and Telluride. Newly renovated business center, pool, hot tub, and airport shuttle. ... more   less 
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Also Known As:
Holiday Inn Express Montrose - Townsend Hotel Montrose
Holiday Inn Montrose
Montrose Holiday Inn

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