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“Your typical Holiday Inn” 4 of 5 stars
Review of Holiday Inn Express Montrose

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Holiday Inn Express Montrose
2.5 of 5 Motel   |   1391 South Townsend Ave., Montrose, CO 81401   |  
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Ranked #4 of 11 Hotels in Montrose
Denver, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Your typical Holiday Inn”
4 of 5 stars Reviewed yesterday NEW

Just the average Holiday Inn. Clean, comfortable, and up to date. It's the staff though that make it worth ones time to stay. They are so welcoming and hospitable. Everyone I encountered was friendly and cheerful, especially the gal running the Breakfast.

She honestly was going above and beyond and did a wonderful job. She literally checked on every table seeing if she could get them anything and clearing empty plates from guests. She was consistently changing out the food trays replacing them with fresh ones. She was just doing such a great job.

I think the staff here really do a job providing top customer service and it shows they care.

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    37
    14
    5
    2
    0
See reviews for
13
11
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 1 week ago

Check in was very fast and the staff very helpful and friendly. The room was as described and clean and odor free. The TV quality and choice of programing good, comfortable bed, and clean bathroom. The breakfast next morning was very good also. We will stay here the next time we are in Montrose.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking your time to lt us know about your experience and for considering us a "great choice", we are commited to offer the best service possible and we are pleased that you found everything up to your standards.
If you have any suggestion that would help us to serve you better do not hesitate to reach out ,we love to hear from loyal guests like you.
We are looking forward to see you next time you visit our beautiful Montrose.
Thank you for your feedback and your business.
Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonds, Washington
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was an okay size for one (or a couple) nights. Beds were really comfortable. I always get excited if there is a bathtub to soak in. Loved it when we saw "soft" and "firm" embroidered on pillowcases. Unfortunately all the pillows were the same - equally soft with no support. When I shared this with manager she immediately took action. As a vegan there wasn't a huge choice at the breakfast - it was great that they did have oatmeal, raisins and walnuts, as well as apples and bananas. Hubby found the choice superb - Greek and regular yogurt, cheese omelettes, variety of bagels, English muffins, station to make pancakes. Various pastries including freshly baked cinnamon rolls, to mention but a few. Truly a place we would stay at if in the area again.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 1 week ago
Thank you for taking your time to write us a review, and for the heads up in regards to the pillows, we are sorry for not taking action before, but we are pleased that you were satisfied with the outcome, and that you and your husband enjoyed the breakfast selection, IHG is commited to introduce more healthy options every day, and if you have any suggestions regarding it it will be our pleasure to pass it on to corporation, they will love to hear it!
We hope you enjoyed your visit to our beautiful Black Canyon and the Mesa Verde National Park, and we are looking forward to see you again next time you visit our area.
Thank you for your feedback and your business.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A friend and I stayed at this hotel over the weekend, and found it to be most delightful. The staff was pleasant, the beds comfy, the hot tub enjoyable, and the free continental breakfast FABULOUS! I would highly recommend staying there!

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 2 weeks ago
Thank you for taking your time to let us know about your wonderful stay.
We are delighted to hear that you and your friend had a great time at the hotel and appreciate very much that you recommend us to other travellers.
If you have any suggestions to help us improve our services, please feel free to contact us.
We hope to see you again, next time you visit our beautiful Montrose!

Thank you for your feedback and your business!

Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed here several times, for a week each time. In almost all respects, this hotel is a great place to stay, as indicated by my grade. I'm a Platinum Elite member that is always wondering if the complimentary shampoo or coffee will be there when I return that evening or morning. This hotel missed twice in a row.

Stayed August 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 4 weeks ago
Thank you for your loyalty and for taking your time to let us know about your latest stay.
We are really sorry we failed to replace your toiletries and coffee, I can relate with your disappointment, as an "extreme" coffee drinker myself when away from home I'm always looking forward to go back to my hotel room and brew a nice cup of coffee!
I appreciate the heads up, specially regarding attention to detail - There's always room for improvement. Thank you for mentioning.
Please accept our most sincere apologies for your inconvenience, your are a wonderful guest and we really hope to see again next time you visit Montrose.
Thank you for your feedback and your business...always!
Happt Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My mom and I stopped in for just the night. The front desk was super friendly and resourceful. And Brenda at the breakfast in particular was very helpful. We showed up well after breakfast had ended but she made sure we still got some food and coffee!! Would recommend this hotel to anyone staying in Montrose.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, 4 weeks ago
Thank you for taking your time to write us a review.
We are delighted to know that you and your mother had a great time at our hotel.
The Front desk team is very resourceful and they know pretty much everything that's going on in town. From restaurants to events, to the best way to get from point A to point B, they love to help!
Brenda is a superstar and she takes hospitality to the next level, she is always finding a way to show our guests how much she cares, thank you for mentioning, she is incredibly humble, and I mostly find out about all these wonderful things she does through the guest reviews!
Again thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Travelled to Montrose, CO for a business meeting. This Holiday Inn Express exceeded my expectations with its convenient shuttle to/from the airport, the friendly and welcoming front desk staff, and the outstanding Karen Fox. Ms. Fox is the Director of Sales and Marketing, and is the epitome of hospitality. Ms. Fox took care of everything I could possibly need to make this business trip a success. A ride from the airport to the hotel? Check. Use of the Media Room for my all-day meeting? Check. Recommendations on where to eat? Check. And, last but not least, a clean and comfortable room to sleep in. Check. I will definitely stay at this property for future business trips to the area.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontroseGM, General Manager at Holiday Inn Express Montrose, responded to this review, August 15, 2014
Thank you for taking your time to write us a review.
We are commited to offer our guests the best experience possible, and we are delighted that you enjoyed our hospitality. Thank you for mentioning Fox by name, she really is the epitome of hospitality, and she "loves" every minute of it, we are beyond lucky to have her on the team!
We appreciate your lovely words to our property and we welcome any suggestions you may have to improve our service.
Thank you for staying with us, we are looking forward to see you again next time you visit our area.
Again, thank you for your feedback and your business.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Montrose

Address: 1391 South Townsend Ave., Montrose, CO 81401
Phone Number:
Location: United States > Colorado > Montrose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Montrose
#4 Romantic Hotel in Montrose
#4 Family Hotel in Montrose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Montrose 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Montrose, Colorado offers Newly Renovated Clean and comfortable luxury located in the heart of Montrose offering the most complete services and amenities for the business and leisure traveler. Seven meeting rooms for conference and banquets for up to 450 people. Business suites are available. Packages available including golf, romance, and many others. Each room has its own iron, board, hair dryer and coffeemaker. Free Airport shuttle available. 15 minutes from the breathtaking Black Canyon National Park, and the gateway to Southwest Colorado and Telluride. Newly renovated business center, pool, hot tub, and airport shuttle. ... more   less 
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Also Known As:
Holiday Inn Express Montrose - Townsend Hotel Montrose
Holiday Inn Montrose
Montrose Holiday Inn

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