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All 11 Montrose hotels

Holiday Inn Express Montrose - Townsend: Traveler Reviews

2.5 of 5
1391 South Townsend Ave., Montrose, CO 81401
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Holiday Inn Express Montrose - Townsend
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Ranked #8 of 11 hotels in Montrose
Most recent review
4 of 5 stars Reviewed July 13, 2012
TawasKayaker tawas
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74 reviews from our community

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tawas
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“under construction”
4 of 5 stars Reviewed July 13, 2012

room was comfortable and relaxing.Love the lap pool. clean and refreshing. Unfortunately the hotel is undergoing renovation. tiles are loose, carpeting are old and need replacing. wall paper were torn out. The set up is nice. For a hotel undergoing renovation, didn't see much work going on.....stayed 3 nights. Parking lot needed to be repaved. Staff were great, always have a ready smile and helpfull.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya B, Front Office Manager at Holiday Inn Express Montrose - Townsend, responded to this review
August 23, 2012
Thanks for your review! Although summer is our busy season we are renovating; our public areas are mostly done and our meeting spaces and sleeping...
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Dodge City, Kansas
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Always a great stay w/ great customer service at this hotel!”
4 of 5 stars Reviewed June 30, 2012

We have stayed at this hotel the last couple of times we've been in the area (we use Montrose as a jumping-off point because it's centrally-located to some of our favorite spots) and have always been pleased. The service is great; Ryan (I believe that's his name) has always greeted us and been super-friendly and helpful with finding things in the area.

This hotel is located on one of the main drags in town and is close to good eating and decent shopping. A large Target is located nearby, as well as some other large stores.

The decor is nice, the layout makes sense, and it's a very quiet place to stay. We recommend this to anyone looking for a nice place to stay (and eat breakfast - yum to the o with those cinnamon rolls!) in Montrose.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lukebunker about Holiday Inn Express Montrose - Townsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya B, Front Office Manager at Holiday Inn Express Montrose - Townsend, responded to this review
August 23, 2012
Thank you for such a great review! We love hearing from our guests! We strive for excellence and it is rewarding to hear such great things about our hotel. Please visit us again!
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Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“An excellent stay”
4 of 5 stars Reviewed June 25, 2012

We went to hotwire.com to get an excellent room rate than walked into the hotel to be greeted by an extremely nice and helpful young man. (I didn't get his name.) Check in was very quick and easy and we were in our room within minutes. The room is large with a very comfortable king size bed. The ac unit worked very well too. The bathroom is also large and the shower is very nice. It even has the curved shower rod, to which I'm partial. Dinner at the El Jimador, within walking distance, came highly recommended and it was delicious. The pool is opening today, the day we leave, but it looks great. There is a lap lane for serious swimmers.
The tasty, hot breakfast is the normal fare for hotels; omelet, bacon, biscuits and sausage gravy, cereals, toast, bagels, milks, yogurt, bananas, good coffee; good service too. The breakfast room was clean with enough tables for a small crowd. A good meal included with the price.
All in all a very good stay!

Room Tip: Our room was on the 'Safeway' side of the building; no traffic noise.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mntravelgrl about Holiday Inn Express Montrose - Townsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya B, Front Office Manager at Holiday Inn Express Montrose - Townsend, responded to this review
August 23, 2012
Thanks for staying with us! We are so pleased that your stay was enjoyable. We have a great location that has restaurants within walking distance, (that are delicious!)
Please visit us again on your next stay in Montrose!
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Florida
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Stay Away - don't expect any Customer Service”
1 of 5 stars Reviewed June 22, 2012

Stayed here in June for one night only - reservation was made LAST AUGUST, using our Priority Club points. When we arrived the pool was under construction, as well and the breakfast room (it seems they had a temporary set up in an employee break room. At HIEs at other locations they have a wonderful lounge-like set up. We soon discovered there were only two bath towels and one washcloth in the room, plus old pilly, rough sheets. Asked the cleaning staff - no English spoken. Went to the Front Desk and were told they were having a problem with there linens and they had new on order and were waiting for the shipment. Didn't help us - did it? Wrangled another bath towel and asked to speak with the Manager - not available. Left the next morning and after getting home called the Home Office. They took down the info and said the hotel mgr would call. Heard nothing. Two weeks later called the HOme Office again and were told the hotel credited our account back about 20%. When I expressed concern about not hearing from the local Manager the Home Office credited back the full amount. Should not have to jump through hoops like this. There are other chains out there that have MUCH better service and guarantees. Skip Montrose HIE. We also stayed at another Priority Club property - Staybridge Suites - and were estatic with the service and accomodations.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ja45 about Holiday Inn Express Montrose - Townsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya B, Front Office Manager at Holiday Inn Express Montrose - Townsend, responded to this review
August 23, 2012
First let us thank you for taking the time to review us. We apologise for the inconveniences that you experienced during your stay. We are excited about our renovations but realise that there are difficulties having them going on during our summer season.
We strive for excellent customer service; and keeping with brand standards and apologise that we did not meet them for you. We encourage you to stay with us again so that we may show you the great service and hotel that we are!
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dunedin
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“great place”
4 of 5 stars Reviewed June 8, 2012

we stayed here 6-2 and 6-3 . the room was great, very comfortable, location of hotel not very good, it's a hassle to get into and out of.the breakfast was very good. they were renovating this 15 year old property, which i thought looked great as it was. the pool was being worked on , so no swimming .

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask terdef about Holiday Inn Express Montrose - Townsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya B, Front Office Manager at Holiday Inn Express Montrose - Townsend, responded to this review
August 23, 2012
Thank you for taking time to review our hotel. We appreciate it. We are aware that our entrance is difficult to find, and are working on ways to make it easier.
We are sorry our pool was not availabe during your stay, though it is finished now. We are very excited about our renovations and are doing our best to keep our guests happy and satisified during our construction.
Thank you again for staying with us!
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Additional Information about Holiday Inn Express Montrose - Townsend

Also Known As:
Holiday Inn Express Montrose - Townsend Hotel Montrose
Holiday Inn Express Montrose - Townsend Hotel
Holiday Inn Express Montrose
Holiday Inn Montrose
Montrose Holiday Inn
Address: 1391 South Townsend Ave., Montrose, CO 81401
Phone Number:
Region: United States > Colorado > Montrose
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 hotels in Montrose
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Montrose, Colorado offers Newly Renovated Clean and comfortable luxury located in the heart of Montrose offering the most complete services and amenities for the business and leisure traveler. Seven meeting rooms for conference and banquets for up to 450 people. Business suites are available. Packages available including golf, romance, and many others. Each room has its own iron, board, hair dryer and coffeemaker. Free Airport shuttle available. 15 minutes from the breathtaking Black Canyon National Park, and the gateway to Southwest Colorado and Telluride. Newly renovated business center, pool, hot tub, and airport shuttle. ... more   less 
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