The first thing I encountered was a barely plowed parking lot. The second thing I encountered was a check-in clerk with almost no personality. The third thing I encountered was a room where the heat was not turned on. Why can't the heat be turned on when the hotel management knows your coming? I called about one hour before arriving. Breakfast? Well, not much. The only good thing is that the prices were posted on the internet unlike the other who had "Call" prices.